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  • Customer Feedback Platforms

    The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them

    By Resonate Solutions • November 18, 2022
    In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted
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  • Voice of the Customer program

    3 Ways B2B Businesses Benefit from a Voice of the Customer Program

    By Sharon Campbell • November 22, 2021
    We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience
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  • Why Customer Feedback Programs are Essential for B2B Companies

    Why Customer Feedback Programs are Essential for B2B Companies

    By Mita Bedi • November 9, 2021
    Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand,
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  • Overcome survey fatigue

    Overcome Survey Fatigue: The Best Tips in 2021

    By Awais Jan • August 18, 2021
    Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue
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  • financial-planner-cx

    The Loyalty Edge for Financial Planners

    By Jeff Carruthers • July 11, 2019
    Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses
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  • Product Company

    Will the last-standing product company please step-up for customer feedback!

    By Jeff Carruthers • August 30, 2018
    The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were
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  • The Imaginery Barriers to Great B2B Customer Experience

    By Jeff Carruthers • August 10, 2018
    The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience
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  • Measuring Customer Experience Impacts Revenue Growth………..…Right??

    By Rebecca Mitchell • July 18, 2018
    Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority
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  • blog-cx-and-ex-banner

    A Holistic Approach to Experience: Why CX and EX are equally important.

    By Resonate • May 31, 2018
    Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together
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  • CX and VoC Programs – 3 tips for selecting a partner

    By Resonate • May 16, 2016
    An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value
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