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B2B
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- B2B
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The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them
By Resonate Solutions • November 18, 2022In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted -
3 Ways B2B Businesses Benefit from a Voice of the Customer Program
By Sharon Campbell • November 22, 2021We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience -
Why Customer Feedback Programs are Essential for B2B Companies
By Mita Bedi • November 9, 2021Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, -
- B2B
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- Customer Experience
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- CX Tips
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- General
Overcome Survey Fatigue: The Best Tips in 2021
By Awais Jan • August 18, 2021Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue -
The Loyalty Edge for Financial Planners
By Jeff Carruthers • July 11, 2019Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses -
- B2B
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- Customer Experience
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- CX Tips
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- Retail
Will the last-standing product company please step-up for customer feedback!
By Jeff Carruthers • August 30, 2018The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were -
The Imaginery Barriers to Great B2B Customer Experience
By Jeff Carruthers • August 10, 2018The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience -
Measuring Customer Experience Impacts Revenue Growth………..…Right??
By Rebecca Mitchell • July 18, 2018Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority -
A Holistic Approach to Experience: Why CX and EX are equally important.
By Resonate • May 31, 2018Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together -
CX and VoC Programs – 3 tips for selecting a partner
By Resonate • May 16, 2016An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value
