Resonate cx resources

Author Archive

    • Blog
    Brand NPS, Transactional NPS, Episodic NPS

    Types of NPS: Complete Guide to Relationship, Episodic, and Transactional Scores

    5 December 2025

    All of us have, at some point, received a text or email survey from our favourite service provider asking  “How likely are you to recommend us to a friend or…
    Read more
    • Blog
    Voice of the Customer Mistakes

    Voice of Customer Mistakes

    21 September 2021

    Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic decision making. However, common Voice of the Customer mistakes can…
    Read more