Pallavi Jankiraman, Author at Resonate Solutions

6 Helpful Solutions to Common Voice of the Customer Mistakes

February 15, 2023September 21, 2021 by Pallavi Jankiraman

Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic …

Different Types Of NPS – Why And When To Use Them

October 10, 2023January 27, 2021 by Pallavi Jankiraman

All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.