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Net Promoter Score

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  • blog-csat-nps-banner

    CSAT and NPS: What Are They and When Do You Use Them 

    By Aryne Monton • January 8, 2024
    CSAT and NPS: Differences and Similarities Meet Sarah, a CEO of a rapidly growing skincare brand. Her company is on
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  • Apple and LEGO

    The Ultimate Customer Experience: How to win at CX like Apple & LEGO

    By Justin Reiss • June 10, 2021
    It is no surprise that the ultimate customer experience (CX) is a vital aspect of business success in today’s competitive
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  • Brand NPS, Transactional NPS, Episodic NPS

    Different Types Of NPS – Why And When To Use Them

    By Pallavi Jankiraman • January 27, 2021
    All of us have, at some point, received a text or email survey from our favorite service provider asking  “How likely are you to
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  • nps-outcomes

    Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

    By Nate Barham • June 23, 2020
    The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data
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  • increase nps growth

    3 Key Focus Points to Increase NPS post-COVID-19

    By Nate Barham • May 7, 2020
    Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters
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  • nps

    3 Must-do Strategies to Manage your NPS Program during COVID-19

    By Nate Barham • April 30, 2020
    The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how
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  • Top 5 impacts of NPS Program

    Top 5 business impacts of a successful NPS program

    By Alejandro Cardenas • April 23, 2020
    Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally
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  • Customer experience gap

    No Substitute for Listening to and Observing Customers

    By Jeff Carruthers • April 4, 2019
    “Say-Do Gap” should become “Say-Do Insights” The recent downfall of Shoes of Prey has provided a spectacular reminder of the
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  • Follow the customer

    Follow the Shopper, Follow the Money

    By Jeff Carruthers • February 21, 2019
    The Evolution of CX in Retail The integration of contextual data has long been understood to drive value in NPS
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  • #CxBites: 3 Must-haves That Will Set You Up For An NPS Win.

    By Resonate • May 16, 2018
    Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will
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