Article Category
Net Promoter Score
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Blog
Always-On Customer Experience: The Secret to Continuous Growth
By Alvier Marqueses • January 9, 2026Learn why always-on customer experience outperforms traditional surveys and how continuous feedback fuels retention, NPS, and growth. -
Blog
NPS Benchmarks and What Counts as a ‘Good’ Score by Industry
By Alvier Marqueses • January 7, 2026NPS Benchmarks show how your score measures up against peers. Get a clear view of typical scores across industries and learn how CX, marketing, and product teams can use them... -
Blog
The Complete Guide on How to Calculate Your NPS Score with an ROI Calculator
By Alvier Marqueses • January 5, 2026How to calculate NPS Score for your business easily. This guide shows you the way, explains the metrics, and helps you make data-driven decisions that improve customer experience. -
Blog
Top 5 business impacts of a successful NPS program
By Alejandro Cardenas • December 15, 2025Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally -
Blog
12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)
By Alvier Marqueses • December 10, 2025The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business. -
Blog
Types of NPS: Complete Guide to Relationship, Episodic, and Transactional Scores
By Pallavi Jankiraman • December 5, 2025All of us have, at some point, received a text or email survey from our favourite service provider asking “How -
Blog
3 Key Steps Before You Start An NPS Program
By Alvier Marqueses • November 28, 2025Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? -
Blog
CSAT and NPS: What Are They and When Do You Use Them
By Aryne Monton • January 8, 2024CSAT and NPS: Differences and Similarities Meet Sarah, a CEO of a rapidly growing skincare brand. Her company is on -
Blog
The Ultimate Customer Experience: How to win at CX like Apple & LEGO
By Justin Reiss • June 10, 2021It is no surprise that the ultimate customer experience (CX) is a vital aspect of business success in today’s competitive -
Blog
Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes
By Nate Barham • June 23, 2020The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data
