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Voice of the Customer

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  • How to Supercharge Your Voice of Customer with Text Analytics

    By Aryne Monton • April 19, 2024
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    Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only
  • Customer Feedback: A Comprehensive Guide

    By Alvier Marqueses • March 15, 2024
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    Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to...
  • How to Select the Best VoC Platform for your company

    How to Select the Best VoC Platform for Your Company

    By Resonate Solutions • February 7, 2023
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    What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to
  • Voice of the Customer program

    3 Ways B2B Businesses Benefit from a Voice of the Customer Program

    By Sharon Campbell • November 22, 2021
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    We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience
  • Voice of the Customer Mistakes

    6 Helpful Solutions to Common Voice of the Customer Mistakes

    By Pallavi Jankiraman • September 21, 2021
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    Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic
  • financial-planner-cx

    The Loyalty Edge for Financial Planners

    By Jeff Carruthers • July 11, 2019
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    Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses
  • Why Start a Voice of Customer Program?

    By Madhuri Alse • July 2, 2018
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    In today’s world, most of the companies see a strong Cx program as a must have in their arsenal to
  • CX and VoC Programs – 3 tips for selecting a partner

    By Resonate • May 16, 2016
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    An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value