Article Category
Voice of the Customer
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The Power of Closing the Feedback Loop in Voice of Customer
By Aryne Monton • July 26, 2024Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses -
Using AI-Native VoC to Enhance Retail Customer Experience
By Aryne Monton • July 3, 2024Introduction Imagine after a long week, you visit you visit a local clothing store to find an outfit for an -
How to Supercharge Your Voice of Customer with Text Analytics
By Aryne Monton • April 19, 2024Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only -
Customer Feedback: A Comprehensive Guide
By Alvier Marqueses • March 15, 2024Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to... -
How to Select the Best VoC Platform for Your Company
By Resonate Solutions • February 7, 2023What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to -
3 Ways B2B Businesses Benefit from a Voice of the Customer Program
By Sharon Campbell • November 22, 2021We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience -
6 Helpful Solutions to Common Voice of the Customer Mistakes
By Pallavi Jankiraman • September 21, 2021Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic -
The Loyalty Edge for Financial Planners
By Jeff Carruthers • July 11, 2019Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses -
Why Start a Voice of Customer Program?
By Madhuri Alse • July 2, 2018In today’s world, most of the companies see a strong Cx program as a must have in their arsenal to -
CX and VoC Programs – 3 tips for selecting a partner
By Resonate • May 16, 2016An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value
