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CX EBOOK

COVID-19 Impact on Customer Experience

This guide delves into how the pandemic affected retail and where the opportunities in CX practices are. Essential for professionals seeking to elevate their organization’s CX initiatives using modern, data-driven approaches.

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IMPACT ON cx

Customer’s Concerns and Priorities have Been Destabilized

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Opportunities in CX practices

Readers can expect:

Insights and recommendations
COVID-19 Impact on Customer Experience
Opportunities in CX practices
COVID-concerned customer personas
Key takeaways

More Guides and eBooks

Guides and eBooks

Introduction to Launching Successful CX Programs

Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.

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Guide to Launching Your CX Program

Dive into our CX guide for mastering closed-loop feedback and launching a successful CX program.

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Monitoring & Optimizing your CX programs

Master CX program strategies, avoid CX pitfalls, and overcome CX challenges with this essential guide.

Quick Guide to Level Up Your CX Program

Discover industry-insider tactics for perfecting your CX Program in this quick guide that can help industries of all sizes.

How to Elevate Your Customer Experience Program

Elevate your CX programs to the next level, optimize customer touchpoints, and achieve breakthroughs in customer experience with our eBook

Essential Guide for LGAs: Using CX Insights for Making Targeted Investments

Explore key data-driven decision-making examples and enhance customer experience in government with our comprehensive LGA guide.

Moving Towards Omnichannel Customer Experience for Retail

Explore key strategies for retail businesses to enhance customer experience across multiple channels and leverage omnichannel approaches effectively.

Preparing for Co-Creation with End-Users and Customers

Enhance co-creation with our CX checklist: a strategic guide for leveraging customer feedback in product and service innovation.

Evolving Customer Experience (CX) Management Programs

Explore groundbreaking strategies in CX experience management to elevate customer engagement and drive business growth.

Enhancing Citizen Experience: A Checklist for A Successful CX Program in LGAs

Explore key LGA CX strategies for enhanced citizen experience in local government areas, focusing on responsive service delivery.

Facial Analytics CX Management Platform

This eBook discusses the CEM platform in relation to facial analytics and its features and general insights.