COVID-19 Impact on Customer Experience

CX eBook on COVID-19

This guide delves into how the pandemic affected retail and where the opportunities in CX practices are. Readers can expect: 

  1. Insights and recommendations
  2. COVID-19 Impact on Customer Experience
  3. Opportunities in CX practices
  4. COVID-concerned customer personas
  5. Key takeaways

This resource is essential for professionals seeking to elevate their organization’s CX initiatives using modern, data-driven approaches.