CX Ebook
COVID-19 Impact on Customer Experience
CX eBook on COVID-19
This guide delves into how the pandemic affected retail and where the opportunities in CX practices are. Readers can expect:
- Insights and recommendations
- COVID-19 Impact on Customer Experience
- Opportunities in CX practices
- COVID-concerned customer personas
- Key takeaways
This resource is essential for professionals seeking to elevate their organization’s CX initiatives using modern, data-driven approaches.