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GetFeedback Is Retiring in 2026.

Don’t Just Replace It. Upgrade Your CX Platform.

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Why Resonate CX

Not Just a Replacement. A Genuine Upgrade. 

GetFeedback was built for Salesforce users who wanted simple, fast CX feedback.

Resonate CX is built for teams who want that — plus AI, plus operational data, plus a partner who’s in it with you. 

Live in 3 Weeks

Data, workflows and survey history transfer seamlessly - no rebuild.

ROI in 3 Months

G2-verified results in a single quarter, not 12–18 months.

Salesforce Sync

Bi-directional sync, triggered surveys and dashboards preserved from day one.

Upgrade Built-In

Closed-loop feedback, Robyn AI and Risk Radar included.

Migration Covered

Your dedicated team handles every step, end to end.

Top-Rated Support

4.6 ★ on G2. Dedicated CX manager included free.

Recognised for CX Excellence Fall 2026 

Trusted by Leading Enterprise Brands 

  • kearney-logo
  • Resonate Client - Super Retail Group-logo
  • rebel-logo
  • Resonate Client - TOTAL TOOLS logo
  • Super Cheap Client Logo
  • Resonate Client - MITRE 10 logo
  • Blue scope Logo
  • busy-bees-logo
  • brightpath-logo

and many more...

what happened

GetFeedback Was Great.

The Retirement Isn't. 

Why it's being retired 

Its retirement is a business decision by Momentive (SurveyMonkey’s parent) to consolidate onto its enterprise survey platform.

The successor you deserve 

You deserve a platform with GetFeedback's Salesforce-first DNA — taken further. That's exactly what Resonate CX was built to do. 

Timeline: What Happened to GetFeedback

2021 — Acquisition 

Momentive acquires GetFeedback 

Jan 2025 — Bombshell 

GetFeedback Direct announces end-of-life 

Jul 2025 — Renewals close 

No new subscriptions or renewals 

Dec 31, 2026 — Shutdown 

GetFeedback Direct goes dark 

We Make the Switch Painless

Most migrations feel like a second job. Ours doesn't.

We've designed a guided, 6-phase migration path specifically for GetFeedback customers — keeping your data intact, your Salesforce workflows running, and your team in the loop the entire way.

Get a copy of the migration checklist

The 6-Phase Migration Process 

Phase 1

Project Kick-off

Resonate CX leads. Your team attends, confirms key contacts and shares account access.

Outcome: Signed scope, agreed timeline, named owners and implementation responsibilities on all sides.

Phase 2

Data Integration

Together. You provide access and review. Resonate CX handles the technical build.

Outcome: Salesforce live with bi-directional sync. Historical data preserved in Resonate CX.

Phase 3

Touchpoints

Resonate CX designs and builds. You review and sign off at each stage.

Outcome: All NPS, CSAT and CES touchpoints configured, branded, QA'd and ready for UAT.

Phase 4

Portal & Dashboards

Resonate CX builds your dashboards. You review, test and approve before launch.

Outcome: Role-based dashboards in production. Frontline, manager and executive views approved.

Phase 5

Training & Go-Live

Resonate CX leads all training. Every role gets a session tailored to how they use the platform.

Outcome: Teams trained, GetFeedback paused, Resonate CX active. Internal announcement sent.

Phase 6

Post Go-Live

You're live. Your Resonate CX success manager supports you through this phase and beyond.

Outcome: First insights reviewed. Closed-loop actions underway. GetFeedback contract closed.

GetFeedback's Salesforce DNA. Supercharged. 

What made GetFeedback special was how deeply it lived inside Salesforce. Resonate CX also has a native Salesforce package - it goes further, not only connecting your CX data to your operational data, but also giving your whole team a single source of truth.

Bi-directional data sync

Feedback flows in and out of Salesforce in near real time. Customer records update automatically with NPS scores, CSAT results and sentiment tags — no manual exports.

Salesforce-triggered surveys

Fire surveys based on any Salesforce event — case closure, contract renewal, onboarding completion. Same logic you had in GetFeedback.

CX data in your Salesforce reports

NPS, CSAT, or CES scores — all brought into Salesforce, so you can use them in the dashboards your team already uses.

AI enriches every Salesforce record

Our AI layer appends sentiment analysis, along with scores and drivers, directly to your Salesforce instance, which you can then use in your contact records.

Closed-loop alerts in Salesforce

You could trigger Detractor alerts etc — so your CX and sales teams act before issues escalate.

See Every Dimension. Make the Right Call. 

Benchmarked across GetFeedback, SurveyMonkey Enterprise, Qualtrics, Medallia and InMoment — covering every dimension that matters. 

*Default GetFeedback migration is only available in the US, not outside.

Category 

Get Feedback

4.5 / G2

G2 Leader

Resonate CX 

4.8 / G2 

SurveyMonkey
Enterprise* 

4.4 / G2

Qualtrics 

4.4 / G2

Medallia

4.5 / G2

InMoment 

4.7 / G2

Product future

Retiring Dec 2026 

Actively growing

Stable

Stable

Stable

Stable

Platform type 

CX survey tool 

Full CX platform

Survey tool only

Enterprise XM

Enterprise CX

Enterprise CX

Target market

SMB–Mid

Mid-market + Enterprise

SMB–Mid

Enterprise

Enterprise

Enterprise

Migration support

Sunsetting 

Guided

Partial

Partial

Partial

Partial

Go-live time

~90 days

3 weeks

30–60 days

3–6 months

6-12 months

3–6 months

Frictionless onboarding 

Moderate

Guided setup

Yes

No

No

Moderate

Proven ROI timeline 

12+ months

3 months

12+ months 

12–18 months

12–18 months

12+ months 

Transparent pricing 

Yes

Yes (cost-efficient /
not heavy on budget)

Yes

No

No

No

Mid-market pricing 

Moderate

Friendly

Moderate

High / Enterprise

Very high

High

Proven ROI in 3 months 

No

G2 verified

No

No

No

No

*Default GetFeedback migration is only available in the US, not outside.

Category 

Get Feedback

4.5 / G2

G2 Leader

Resonate CX 

4.6 / G2 

SurveyMonkey
Enterprise* 

4.4 / G2

Qualtrics 

4.4 / G2

Medallia

4.5 / G2

InMoment 

4.7 / G2

NPS / CSAT / CES 

Yes

Yes

Yes

Yes

Yes

Yes

Closed-loop feedback 

Basic

Yes

No

Yes

Yes

Yes

Multichannel (email,
SMS, web, in-app) 

Partial

Yes

Partial

Yes

Yes

Yes

Real-time dashboards 

Basic

Yes

Basic

Yes

Yes

Yes

Operational risk detection 

No

Risk Radar

No

No

Add-on

Partial

Employee experience (EX) 

No

Yes

Basic surveys

Yes

Partial

Yes

Conversational AI-powered
text analytics 

No

Robyn AI

Basic sentiment

Yes

Yes

Yes

Predictive insights 

No

Yes

No

Yes

Yes

Yes

AI-driven action
recommendations 

No

Yes

No

Partial

Partial

Partial

Role-based reporting 

Basic

Yes

Basic

Yes

Yes

Yes

*Default GetFeedback migration is only available in the US, not outside.

Category

Get Feedback

4.5 / G2

G2 Leader

Resonate CX 

4.6 / G2 

SurveyMonkey
Enterprise* 

4.4 / G2

Qualtrics 

4.4 / G2

Medallia

4.5 / G2

InMoment 

4.7 / G2

Salesforce integration

Yes

Native & Deep

Yes

Yes

Yes

Yes

Bi-directional Salesforce sync 

Yes

Full bi-directional

One-way only

Partial

Partial

Partial

Salesforce-triggered surveys 

Yes

Yes

No

Yes

Yes

Partial

Ops data integration

No

Native

No

Add-on

Add-on

Partial

Project Management System industry systems

No

Yes

No

Limited

Limited

Limited

API access

Yes

Yes

Yes

Yes

Yes

Yes

White-label / custom
branding

Partial

Yes

Paid add-on

Yes

Yes

Yes

Data security & compliance
(SOC 2 / GDPR)

Yes

Yes

Yes

Yes

Yes

Yes

*Default GetFeedback migration is only available in the US, not outside.

Category

Get Feedback

4.5 / G2

G2 Leader

Resonate CX 

4.6 / G2 

SurveyMonkey
Enterprise* 

4.4 / G2

Qualtrics 

4.4 / G2

Medallia

4.5 / G2

InMoment 

4.7 / G2

Frontline-friendly interface 

Moderate

Dedicated dashboard
for the frontline

Yes

Complex

Complex

Moderate

Training required

Moderate

Minimal

Minimal

Extensive

Extensive

Moderate

G2 ease-of-use rating 

4.5

4.8

4.6

4.1

4.0

4.4

Dedicated CX success manager 

Paid tier

Included

Paid tier

Enterprise only

Enterprise only

Enterprise only

Implementation support 

Limited

Included

TSM guided

Paid add-on

Paid add-on

Paid add-on

Industry vertical expertise 

No

Works across all industries
(fully adaptable CX platform)

No

Generic

Partial

Partial

G2 support rating 

4.4

4.9

4.3

4.0

4.1

4.5

Overall G2 rating 

4.5

4.6

4.4

4.4

4.5

4.7

FAQs

Migration & Timing

GetFeedback Direct is being retired on December 31, 2026. Annual renewals were suspended in January 2025. For US-based customers, Salesforce pointed to SurveyMonkey Enterprise as the default migration path. International customers were given no official alternative. You need to migrate before the shutdown date.

There are a number of platforms GetFeedback users are evaluating — from enterprise options like Qualtrics, Medallia and InMoment, to tools like SurveyMonkey Enterprise. The right choice depends on what your CX programme needs next. For teams that want a fast, Salesforce-native migration with full CX capability — not just surveys — Resonate CX consistently stands out. See how the platforms compare side by side in our full comparison table.

SurveyMonkey Enterprise can help teams continue collecting feedback, but GetFeedback users have an opportunity to think bigger. This is a chance to move beyond survey collection into richer insights, faster closed-loop action, operational risk detection and role-based dashboards that help teams act on feedback — not just capture it. Resonate CX is built for that next stage of CX maturity.

Most GetFeedback migrations go live within 3 weeks. Full migration — including data audit, Salesforce connection, touchpoint rebuild and team training — can be completed within 90 days. Compare that to SurveyMonkey Enterprise's quoted 90-day timeline just to get started.

GetFeedback Direct shuts down on December 31, 2026. We recommend starting your migration at least 8–12 weeks before the deadline to allow time for data transfer, configuration and team training.

Absolutely. The SurveyMonkey Enterprise migration path was only offered to US-based GetFeedback customers — international customers were given no official alternative. Resonate CX supports GetFeedback migrations globally with the same guided process regardless of location.

Data & Continuity

Yes. Our migration includes a full data audit and historical data transfer. Your touchpoint responses, NPS trends and Salesforce-linked records all migrate into Resonate CX so you don't lose continuity on your CX programmes.

We time the switch carefully so disruption is minimal. Testing is completed while GetFeedback is still running — so nothing changes for your customers until Resonate CX is fully signed off and ready. At that point, GetFeedback is switched off and Resonate CX goes live. We don't recommend running both systems simultaneously as two active feedback mechanisms can confuse customers, but we plan the cut-over to ensure negligible downtime. Your CX continuity is protected throughout.

Contact us as early as possible. We conduct a full data audit at the start of every migration to understand exactly what's available — and we'll advise you honestly on what can be transferred and what can't.

Yes. We map your existing Salesforce-triggered workflows before we touch anything — case closures, renewal triggers, onboarding sequences — and rebuild them in Resonate CX exactly as they were. Your team won't notice a break in how feedback is triggered or routed.

Salesforce & Integrations

Resonate CX offers full bi-directional Salesforce sync, Salesforce-triggered touchpoints, CX data inside flows into Salesforce so you can use it in your reports, and AI enriching Salesforce records with sentiment. 

Yes — natively. Resonate CX connects directly to your Salesforce org with full bi-directional sync. Feedback flows in and out of Salesforce in real time, customer records update automatically, and your existing CRM workflows are preserved from day one.

Platform & Capability

GetFeedback was a strong Salesforce-native survey tool. Resonate CX takes that foundation and adds power CX functionality like AI-powered text analytics , conversational AI (Robyn AI), closed-loop feedback, operational risk detection (Risk Radar), reporting and role-based dashboards — making it a full CX platform, not just a feedback collector.

No — but we have deep expertise in Retail, Real Estate, Early Education and Hospitality. If you're in one of those sectors you'll benefit from purpose-built benchmarks, templates and CX frameworks out of the box.

Resonate CX offers transparent, mid-market friendly pricing — no bill shock, no limits on responses or seats, and no enterprise quote required. We believe everyone in your organisation should have access to customer feedback, not just those with a licence. Most GetFeedback customers find the switching cost-valuable — more capability, more access, clearer pricing.

Data Compliance

Resonate CX is compliant with the Australian Privacy Act 1988, EU GDPR, UK GDPR and holds ISO 27001 certification  meaning your data is protected to internationally recognised standards throughout your migration and beyond.  

Live in 3 Weeks. ROI in 3 Months. 

Book a free migration call. We'll audit your GetFeedback setup, show you exactly how Resonate CX replicates and improves your current workflows, and give you a personalised migration plan — no obligation. 

Book Your Free Migration Call Review the comparison

No credit card. No commitment. Just a 30-minute call with a real CX expert. 

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