EARLY CHILDHOOD EDUCATIONaL & care CXM SOLUTIONS
Build a Network of High-Performing Centres
Equip every centre with the foresight to grow enrolment, prevent withdrawals, and build lasting trust.
Loved by Leading Childcare Centres Across the Globe
High Occupancy Centres are Built on Strong Customer Experience
Every group has a ‘Unicorn Centre,’ the one with the perfect director and a permanent waitlist. But success shouldn’t be a mystery. We help you decode the winning patterns of your top-performing centre, giving you the blueprint to elevate your entire group using the talent you already have, through the customer experience advantage.
Customer experience is the total sum of every interaction a family has with your school. It begins with the first phone call. It thrives through consistent, daily communication. In early childhood, parents aren’t just buying a service. They are investing in peace of mind. A positive experience secures long-term enrollment. It turns satisfied parents into your strongest advocates. Exceptional care starts with how a family feels at every touchpoint.
Platform to Drive Stable Occupancy and Stronger Retention
Everything you need to uncover what drives high-performing centres. The platform will help you gain clarity to know what drives enrolment, what signals withdrawal risk, and what keeps families choosing you, so every centre performs with consistency and confidence.
Sector Trends, Insights and Events
What’s moving the needle in childcare right now (and where to be seen).
Importance of Customer Experience in Childcare
Defining what “five-star” looks like in a high-stakes environment.
Stories of Success & Growth
Real-world wins and the centres that scaled them.
Customer Experience Toolkit
A deep dive into the modules that power your CX strategy.
Frequently Asked Questions
Partner with Resonate CX to Capture Parent Feedback in Real-Time
Family experience shapes retention and referrals. See the problems facing nurseries, the fixes, and the proof.
Increase and maintain high occupancy
Strengthen relationships with families and identify churn risks before they leave.
Boost reputation and word-of-mouth referrals
Eliminate operational risk and increase the number of promoters to drive more referrals.
Improve programmes and daily operations
Make targeted investment by understanding trends and provide relevant staff coaching.
The Results of Getting Experience Right in Childcare
Retention is more cost-effective than acquisition
A strong childcare experience drives long-term loyalty.
Negative word-of-mouth comes from Detractors
Use customer experience management to identify detractors and turn them into loyal families.
Childcare Decisions are influenced by word-of-mouth
Families learned about childcare/early education options through friends, family, employers, and neighbors.
Studies report positive effects on educator knowledge
Coached providers achieved significantly higher quality scores on standardised observational measures.
The Real Results of Effective Childcare VoP
Higher tour-to-enrolment conversion
Stop losing families to "hidden" friction. When you capture post-tour feedback in real-time, you fix the curriculum confusion or communication gaps that kill conversions.
Lower withdrawal rates
Spot dissatisfaction while it’s still a "comment" and before it becomes a "withdrawal notice." We help you catch educator or admin friction early.
Stronger online reputation and referrals
Identify your promoters instantly and resolve detractors before they ever reach public forums or online ratings.
More consistent performance across centres
Surface recurring themes across locations and turn your best center’s secrets into your network’s standard.
Success Stories and Experiences That Builds Trust
Cultivating Exceptional Childcare Experiences
"Because of all this information and all of this amazing amount of feedback that we’ve had directly from our families, we’ve developed our own CX program, which we call the Busy Bees Way.”
Rachel Botha
Head of Marketing and CommunicationsUsing CX to Set New Standards in Childcare
"You see feedback in real-time and it’s the first thing I open up every day. To be able to read the live feedback sets the tone for the day.”
Craig Talberg
Group General ManagerSolidifying Family First Impression During Onboarding
"By implementing these touchpoints, we gained valuable insights into their early experiences and could make improvements accordingly."
Christian O'Meara
General Manager and SupportUsing Real-Time Feedback to Fix Issues Early
“We chose Resonate CX because it’s a beautiful, simple program that our teams use very easily. It’s intuitive and provides us with exactly what we need in terms of family relationships.”
Sam Wallace
Group General ManagerProduct and Partnerships
Harnessing the Power of Parent Insights
“I cannot imagine how we could replace this system and the insights it provides now that it’s embedded into our day-to-day management.”
Sam King
Chief Executive OfficerRated (4.6 stars) on G2
Transformed experiences
Over 50 million experiences turned into delight
Global super-users
Includes concurrent active users all over the world.
Market leading rating
Based on G2’s Global Rating for SaaS Companies
Hear How We're Making a Difference Together
Experience the Resonate CX Difference
Trusted by childcare leaders for a reason. Built to help every centre grow enrolment, protect retention, and operate with confidence.
Partnership Beyond Software
Managing a childcare centre is a balancing act, and we’re here to hold the net. From navigating compliance risks to mastering the art of the waitlist, we bring the industry expertise your team needs to move from seeing a problem to solving it.
Launch Across Your Network in Weeks, Not Months
Launch your Voice of Parent program across every centre in as little as 2–3 weeks. We help you close performance gaps while the competition is still stuck in a kick-off meeting.
Turn Every Centre into a High-Performing Centre
By capturing the parent journey (from the first tour to the daily goodbye), we help you build a blueprint for what works. Fix the friction points and turn "the good centre" into "the way we do things" across your entire network.
Surface Risk & Growth Signals with AI
Parent feedback is a goldmine, but only if you can mine it in real-time. We use AI to transform thousands of comments into a clear map of risk and growth. See exactly where churn is brewing and where your next enrollment win is waiting.
All-in-One Early Education Experience Platform the Experience that Builds Trust
Great childcare experiences don’t happen by accident. They’re measured, understood, and improved.
Improve brand reputation, increase review ratings, and close the loop with Social Reputation Manager and more.
Discover insights that are actionable and based on true customer sentiment using Text Analytics, Data Insight Studio and more.
Listen to your customers across multiple channels to capture a holistic view of the customer journey.
Allow relevant teams to action feedback efficiently, in real-time, through My Queues.
Seamless Integrations with the Tools You Trust.
Turn Customer Experience into Higher Occupancy.
Consult an Expert
FAQs
Related Resources
-
Blog
Complete Guide to NPS Benchmarking for Multi-site Childcare Providers
Centre maturity, demographic mix, enrolment cohort age, and response rate all distort direct NPS comparison across a childcare network. Here is the peer-group benchmarking framework that controls for all four. -
Blog
Parent Satisfaction Survey Questions for Childcare Insights
Learn how to craft parent satisfaction survey questions that deliver actionable insights, improve retention, and surface strengths and weaknesses in childcare centres. -
Blog
Turning Everyday Complaints into Safeguarding Signals: How Childcare Operators Can Spot Risk Early
Uncover how childcare operators can turn routine complaints into early-warning signals.
