REAL ESTATE (COWORKING SPACES) CXM SOLUTIONS

Your tenants aren’t leaving randomly. You just can’t see why… until now.

Real estate leaders are sitting on feedback, data, and signals, but none of it connects fast enough to act.

Resonate CX turns scattered tenant feedback into clear, real-time actions across every asset, location, and team so you reduce churn, increase occupancy, and protect long-term value.

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A Partner, Not Just a Platform

Every Resonate CX client gets a dedicated Customer Success Manager who knows your portfolio, your tenants, and your goals. Not a help desk ticket. Not a chatbot. A real person in your corner, from day one.

Live in 3 Weeks. Not 3 Months.

While other platforms take quarters to deploy, Resonate CX is up and running in three weeks. Guided setup, seamless integrations, zero complexity. Your team is acting on insights before the competition finishes their onboarding call.

ROI in 3 Months. Guaranteed.

Most CX platforms promise long-term transformation. We promise measurable growth in 3 months. Higher occupancy, stronger retention, and proof your experience investment is paying off. Fast.

Trusted by Leading Coworking & Commercial Rental Space Providers Worldwide

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50%+

Increase in Response Rate

Annual relationship surveys drive feedback from customers.

~25%

Increase in Response Volume

More signal, stronger trendlines, and greater confidence in decision-making.

100%

Automated Survey Delivery 

Automate surveys and reporting so teams can focus on members.

The Platform to Drive Stable Occupancy and Maximum Yield

The Platform to Drive Stable Occupancy and Maximum Yield Everything you need to uncover exactly what fuels your highest-performing assets. Our platform gives you the clarity to know what drives lease-up velocity, which tenants are a high-risk churn signal, and why members choose you over the building next door, so every site in your portfolio performs with consistent, predictable NOI.

Why Member Experience is Your Greatest Asset Performance Driver

The top 3 ways a superior experience drives lease-up velocity, lowers churn, and protects your NOI.

Real Estate and Co-Working Space Trends, Portfolio Insights and Events

What’s moving the needle in commercial real estate right now (and where the top operators are seen).

Importance of Customer Experience in Real Estate

Defining what "five-star" service looks like in a competitive real estate and flex-space market.

Stories of Scaling & Portfolio Success

Real-world wins from the operators and assets that increased occupancy.

Customer Experience Toolkit

A deep dive into the Resonate CX modules that power your retention and occupancy strategy.

Frequently Asked Questions

Clear answers on integration, portfolio visibility, and boosting your Google review rating.

The Trends and Insights Driving Portfolio Growth in Co-Working Space

Access our latest Real Estate Market Insights Report to discover how the top-performing assets are driving occupancy, loyalty, and long-term value.

  • INSIGHTS REPORT

    State of the Flexible Workspace 2026 | USA

  • INSIGHTS REPORT

    State of the Flexible Workspace 2026 | United Kingdom

  • INSIGHTS REPORT

    Insights on the Rocks: CRE Executive Exchange & Market Insights 2025 | United Kingdom

View All Reports and Whitepapers

Watch our latest real estate insights event or register for the next session to discover the trends, strategies, and market insights shaping the future of real estate.

  • CX EVENT

    State of the Flexible Workspace Market Insights Report 2026 | United Kingdom

  • CX EVENT

    Insights on the Rocks: CRE Executive Exchange & Market Insights | United Kingdom

  • CX EVENT

    State of the Workplace: What Experience Drivers Are Accelerating The Office Comeback 2024 | United Kingdom

View All Events and Webinars

Success Stories and Experiences That Builds Trust

Drive Sustainable Growth in the Real Estate Industry

Achieved 50%+ survey response rates and data-backed investments improving Wi-Fi, facilities, and sustainability scores.
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"I was very impressed with how quickly Resonate CX was able to get things set up and in place, including helping redesign our survey and launching their full reporting suite.”

Greg Absalom

Customer Insight Manager

Uses Weekly CX Signals to Drive Retention & LTV

Swapped 6–12 month surveys for weekly CX signals, lifting response volume 25% to enable proactive retention.
Download Case Study

"The thing that sold it for me was the weekly data feed. We’ve outsourced this problem and we can spend our time actually analysing the data and making our product better."

Nicholas Hunt

Chief Operating Officer

Rated (4.6 stars) on G2

50M+

Transformed experiences

Over 50 million experiences turned into delight

8,000+

Global super-users

Includes concurrent active users all over the world.

4.6/5

Market leading rating

Based on G2’s Global Rating for SaaS Companies

Hear How We're Making a Difference Together

  • “Takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets."

    Nicoletta Cantrill

    Client Experience Manager
    Wizu Workspace

  • "They listen. The system is intuitive, gives us great data and the ability to really understand our customers."

    Natalie Roberts

    Head of Customer Experience
    ceg

  • “The communication with the team has been great, with regular calls making it feel like they genuinely want to support us.“

    Nora Jones

    Head of Culture and Engagement
    Wizu Workspace

  • “The platform is very user-friendly, and the team (Aish, Andhika, and the tech team) is highly responsive.“

    Craig Mills

    Head of Client Experience
    Elementa Workspace
  • “We've found the process easy to work around our day to day systems, and now managing member feedback is super straightforward.”
    Clare Delaney
    Operations Manager
    Spacemade

  • "Powerful analytics in Clockwise to uncover strengths and improve performance."

    Giovanna Tayú Zerpa

    Assistant General Manager
    Clockwise Offices

Partner with Resonate CX to Predict Churn and Protect Your NOI

Member experience dictates your portfolio’s valuation. Gain real-time visibility into the friction points slowing down your leasing velocity, and get the data-backed blueprint to keep your occupancy high and your investors satisfied.

Robyn AI

Your Data Talks. Robyn AI Translates. The AI brain behind every insight on your platform.

  • Ask Anything. Query your tenant data in plain language. Robyn AI returns instant, clear answers without a single report opened.
  • Instant Summaries. Automatically summarise feedback trends across properties, teams, and time periods on demand.
  • Surface the Why. Robyn AI goes beyond scores. It tells you exactly what's driving satisfaction or signalling churn.
  • Pattern Detection. Identify shifts in tenant sentiment across your portfolio before they show up in your occupancy numbers.
  • Always On. Robyn AI connects feedback signals, operational data, and experience scores into one clear picture in real time.
Request Demo How it Works

AI-Powered Text Analytics

The "Why" Behind the Score. Turn raw feedback into your clearest retention signal. Scores tell you there’s a problem. Text Analytics tells you how to fix it. Move past the symptoms and solve the root cause.

  • Auto-Audit. Analyse open-ended feedback across every touchpoint, instantly.
  • Churn Radar. Surface the hidden themes accelerating tenant turnover.
  • Early Warning. Catch emerging issues before they scale across the portfolio.
  • Deep Drills. Filter by asset, location, team, or category with one click.
  • Operational Truth. Turn tenant language into a prioritised "to-do" list.
Request Demo How it Works

Risk Radar

Intelligence That Protects Yield. Real-time insights to stabilise your entire portfolio.

  • Executive Dashboards. Interactive views across every asset and team.
  • The Daily Dial. Know exactly what moved your experience metrics today.
  • Sentiment Analysis. Uncover friction before it manifests as a move-out notice.
  • Active Analytics. A platform built for your whole team to act on, not just read.
  • Journey Mapping. Trace the complaint experience from start to finish.
  • Systemic Fixes. Identify portfolio-wide risks before they impact the bottom line.
Request Demo How it Works

Social Suite

Own Your Online Reputation. Across Every Property. Monitor, respond, and grow from one centralised platform.

  • Centralised Pulse. Monitor Google and third-party reviews in real time.
  • One-Click Response. Reply to every tenant directly, no more tab-switching.
  • Portfolio Benchmarking. Track reputation scores asset-by-asset.
  • Lead Protection. Neutralise risks before they hit your inquiry pipeline.
  • Social Proof. Convert sentiments into high-converting marketing assets.
Request Demo How it Works

The Real Results of an Effective Voice of the Customer (VoC) Programme

When Voice of the Tenant is working properly, you see:

Higher tenant retention and lease renewals

Identify dissatisfaction early and resolve service gaps before tenants consider relocating. Even small increases in tenant satisfaction significantly improve renewal likelihood and reduce move-out risk.

Faster leasing and stronger occupancy

Understand what tenants value most across amenities, service, and workspace experience. Buildings with superior tenant experience lease spaces faster and maintain lower vacancy rates.

Premium rents and stronger asset value

Properties delivering consistently strong tenant experiences can command higher rental premiums and drive stronger long-term financial performance.

Stronger reputation and referral demand

Satisfied tenants are more likely to recommend the building to other businesses, strengthening reputation and creating organic demand for space.

A Real Estate-First Customer Experience Team with Enterprise-Grade Expertise

Play
  • The Definitive Guide to Choosing the Right CXM Software

    The Definitive Guide to Choosing the Right CXM Software

    Choosing the right CXM software takes strategy, requiring you to define goals, assess integrations, and select a long-term partner.

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  • Why Invest in a CX Platform A Strategic Move for Competitive Advantage

    Why Invest in a CX Platform: A Strategic Move for Competitive Advantage

    Discover why a CX platform drives better experiences, loyalty, and sustainable growth.

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  • Should You Invest in a CX Platform

    Should You Invest in a Customer Experience Management (CXM) Platform?

    This guide walks through the five factors that determine whether now is the right time to invest.

    Learn more
  • How to Prove the ROI on CX to Your Board

    How to Prove the ROI on CX to Your Board

    Learn to prove ROI of Customer Experience by turning sentiment into revenue, retention, and risk insights.

    Learn more
  • The 4 Critical Signs You Need a New CX Platform Solution

    4 Critical Signs You Need a New CXM Platform Solution

    Is your CX platform holding you back? Data silos, stagnant metrics, slow insights, and poor integration signal it’s time to upgrade.

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    NPS Software Buyer’s Checklist: 47 Questions to Ask Vendors

    NPS software helps you choose smarter with 47 key questions for better insights, workflows, and impact.

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  • How to integrate NPS with your VoC (Voice of Customer) strategy

    How to Combine NPS and Voice of Customer for a Complete CX Measurement System

    Discover how NPS and VoC connect to turn feedback into loyalty and growth.

    Learn more
  • Customer Experience Platform Implementation Timeline and Success Factors

    How Long Does CX Implementation Take? Timeline and Success Indicators

    CX implementation timeline? Learn more about honest expectations and proven framework to accelerates success.

    Learn more

Experience the Resonate CX Difference

Trusted by commercial real estate and co-working space operators.

Partnership Beyond Software

Operating a workspace portfolio is a constant balancing act, and we’re here to hold the net. From understanding tenant expectations to improving service delivery across locations, we bring the industry expertise your team needs to move from spotting issues to solving them.

Launch Across Your Network in Weeks, Not Months

Launch your Voice of Tenant program across your entire portfolio in as little as 2–3 weeks. Get real visibility into tenant experience while the competition is still stuck planning their rollout.

Turn Every Location into a High-Performing Space

Capture the full tenant journey, fix friction points and turn your highest-performing locations into the blueprint for the rest of your portfolio.

Surface Risk & Growth Signals with AI

Tenant feedback is a goldmine, but only if you can act on it quickly. Our AI transforms thousands of comments into clear signals of churn risk and growth opportunities, helping you see where experience is breaking down and where your next occupancy win is waiting.

Consult an Expert Learn more about CX

All-in-One Real Estate Experience Platform:
The Experience that Builts Trust

Great tenant experiences don’t happen by accident. They’re measured, understood, and improved.

Request Demo
4

Improve brand reputation, increase review ratings, and close the loop with Social Reputation Manager and more.

3

Discover insights that are actionable and based on true customer sentiment using Text Analytics, Data Insight Studio and more.

1

Listen to your customers across multiple channels to capture a holistic view of the customer journey.

2

Allow relevant teams to action feedback efficiently, in real-time, through My Queues.

Seamless Integrations with the Tools You Trust.

We are the perfect CX Partner for you

Turn Customer Experience into Higher Occupancy.

Consult an Expert

FAQs

Because it affects the things operators care about most: retention, occupancy, reviews, referrals, and revenue. If members have a poor experience, they can leave quickly. If they have a good one, they are more likely to stay, renew, and recommend the space. 

A lot of operators deal with the same issues: service that feels inconsistent, slow response to problems, poor communication, weak community engagement, and not knowing why members leave. These problems do not always show up in reports straight away, but they can quietly hurt retention and growth. 

Most members do not leave out of nowhere. Usually there are warning signs first. It could be frustration with service, poor onboarding, billing issues, lack of value, or feeling disconnected from the space. Good feedback and experience tracking can help operators spot those issues early and fix them before a cancellation happens. 

Yes. Better experience can lead to stronger retention, better reviews, more referrals, and more trust from larger clients. All of that helps support occupancy. It also helps operators understand what is turning people off, so they can fix the gaps that may be hurting conversions. 

They usually expect a more polished and reliable experience. That means clear communication, professional service, fast issue resolution, smooth onboarding, and consistency across locations. For enterprise clients, the experience matters just as much as the space itself. 

Because every site can feel different. Teams work differently, members have different needs, and standards can slip without anyone noticing. Once an operator has several locations, it becomes much harder to know whether an issue is local or part of a bigger pattern. 

Hybrid work has changed what people expect from the workplace. Operators need to know what members value, what helps bring people in, and what makes the space worth using regularly. Experience data gives a clearer picture of what is working and what is not. 

Yes, in many cases it does. People are more likely to stay when they feel connected, welcomed, and part of something useful. Community is not just about events. It is about whether members feel they belong and whether the space adds value beyond a desk. 

Because reviews often shape first impressions before someone even books a tour. Good experiences can turn into strong public reviews. Poor experiences that go unresolved can do the opposite. That makes customer experience important not just for retention, but also for reputation. 

Yes. People are more willing to pay when the experience feels worth it. If the service is strong, the space runs well, issues are handled quickly, and members feel supported, price becomes easier to defend. When the experience feels poor, pricing starts to feel harder to justify. 

They should track the moments that shape how members feel about the space. That can include onboarding, staff helpfulness, cleanliness, internet reliability, meeting room experience, billing, issue resolution, events, community, and overall satisfaction. The goal is not just to collect feedback, but to use it to make better decisions. 

Not just at the end. Feedback is most useful when it is captured across the member journey. Early moments like tours, move-in, onboarding, first use, service requests, and renewals can all reveal useful signals. Waiting until someone is ready to leave is usually too late. 

By keeping it simple. Find the biggest issues, work out what matters most, assign ownership, and follow through. Feedback is only useful if it leads to action. The real value comes from using it to improve service, operations, and the member experience over time.

Resonate CX helps operators understand what members are experiencing, where problems are building, and what is driving satisfaction, retention, and value. That gives teams something more useful than guesswork when they are trying to improve the experience across their spaces. 

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