悉尼华人商业领袖的客户体验大师课 2025 | Australia
Customer Experience Masterclass for Chinese Business Leaders in Sydney 2025 | Australia
October 22, 2025 | 12:00NN – 02:00PM AEST
The Sebel Quay West Suites Sydney
以客户体验为核心，打造超越价格的竞争优势
我们很高兴宣布面向悉尼华人商业领袖的客户体验大师课——这是一个全面介绍世界级客户体验策略的专属活动，旨在推动竞争优势和可持续增长。
本次会议为初接触正式客户体验实践的领导者提供了易于理解的入门点，同时为希望提升现有客户体验的人士提供可操作的方法论和工具。
本次2小时活动将涵盖
获得独家访问权
借助我们屡获殊荣的CXM平台推动增长
50M+
超过五千万次体验化为愉悦
8,000+
汇聚全球同时在线的活跃用户
4.7/5
源自 G2 对全球SaaS公司的权威评级
主讲人简介
Mita Bedi 是客户体验专家、思想领袖、Resonate CX 的首席执行官兼联合创始人。凭借20多年国际商务咨询经验，Mita 参与并领导了多个具有变革性的项目，通过客户战略帮助企业提升营收并打造竞争优势。她曾在英国、新加坡和意大利生活与工作，是真正的全球公民。
Mita 创立并发展了两家公司，对创造影响充满热情。在工作之外，她是两个年幼孩子的母亲，热爱一切创意活动，并积极参与社区事务。
主讲人简介
Luna Wen 是 Resonate CX 的战略项目负责人，专注于推动客户体验计划并确保卓越的交付表现。自加入 Resonate 以来，她从软件工程师逐步成长为领导者，负责产品管理、客户上线以及流程改进，为公司的规模化发展做出了重要贡献。她拥有莫纳什大学信息技术硕士学位，兼具技术专长与以人为本的管理风格。
在工作之外，Luna 也是一位自豪的母亲。她在平衡事业与家庭的过程中锻炼出坚韧的领导力。她热衷于建设高效团队、交付有意义的成果，并激励他人以韧性拥抱变化。
Build a competitive advantage beyond price with CX
We are excited to announce an exclusive Customer Experience Masterclass for Chinese Business Leaders in Sydney – a comprehensive introduction to world-class CX strategies that drive competitive advantage and sustainable growth.
This session provides an accessible entry point for leaders new to formal CX practices while offering actionable insights for those looking to enhance existing customer programs.
This 2-hour educational session will cover:
Unlock exclusive benefits
Drive growth with our award-winning CXM platform
50M+
Over 50 million experiences turned into delight
8,000+
Includes concurrent active users all over the world.
4.7/5
Based on G2’s Global Rating for SaaS Companies
About the speaker
Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
About the speaker
Luna Wen is the Strategic Programs Lead at Resonate CX, where she drives customer experience initiatives and oversees delivery excellence. Since joining Resonate, she has progressed from software engineering into leadership, guiding product ownership, client onboarding, and process improvements that have scaled the company’s impact. With a Master’s degree in Information Technology from Monash University, Luna brings both technical expertise and a people-first approach to her work.
Beyond her career, Luna is a proud mother whose journey balancing parenthood with professional growth has shaped her leadership style. She is passionate about building teams, delivering meaningful results, and inspiring others to embrace change with resilience.
悉尼华人商业领袖的客户体验大师课 2025 | Australia
Related Resources
Case Studies
Walmart Case Study
Retail giant Walmart sets out to integrate the voice of the customer (VoC) program into their everyday operations.
Guides and eBooks
Introduction to Launching Successful CX Programs
Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.
Blog
Benefits of Customer Experience (CX) as a Competitive Advantage
When growth slows, what do most companies do? Slash prices. Launch a new campaign. Add more features.
