State of the Workplace: What Experience Drivers are Accelerating the Office Comeback
Get first-hand insights on key experience drivers for a successful office return.
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What the Best in the Industry Say About This Report
“My main take away was the opportunity, I think and how if we really fully understand the segments, then we can really nudge people back into the office if we have exactly the right facilities that they want.”
“Insights that we got into the different occupier segments and how it enables the return to the office and the conversations that we need to start having with our clients, with our landlords on making those changes that the new age office worker would like to have in their office.”
“I think like the sort of focus on things like the brilliant basics as we call them that’s. It’s good to hear that coming out, the fact that people are looking for not it’s much comfortable furniture and all of this, but you know, the base is good Wi-Fi, good Internet hygiene, cleanliness and all of that.”
“I think the key takes away was actually the simplicity of what families want. So I don’t think there’s any secret sauce. It’s actually doing the basics extremely well, perfect.”
“Key takeaways are the little things that we can improve in our tour experience. The warm and friendly team. You know, those simple little smiles and being warm and inviting for your service.”
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Mita Bedi
CEO & Co-Founder, Resonate CX
Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
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