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Nursery and Wraparound Customer Experience Opportunities 2026 | United Kingdom

Gain insights into parent priorities, evolving nursery needs, curriculum expectations, and regional trends to secure your nursery centre’s future.

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What the Best in the Industry Say About This Report

  • “Impressed by seeing the various opportunities between different levelness of people and seeing how important ongoing communication is from Day 1 and how we streamline those communication to make them more effective.”
    John Proctor
    South Hills Nursery
  • “Key takeaway was all about the Customer Personas. Really insightful to understand them. How they work, how they want to view what their children are doing everyday which is really beneficial.”
    George Heath
    Super Camps
  • “Key takeaway for me is definitely about ease and making it as seamless as possible for the parents.”
    Chess Rau
    Monkey Puzzle Day Nurseries
  • “You realise the power of data, particularly in our sector where care and service is our bread and butter and I think learning how we can better service our customers and our staff and using data to inform the decisions you’re making is really key.”
    Lewis Wale
    Tammies Childcare

Key Opportunities Emerging Across Nurseries in 2026

Resonate CX brings together United Kingdom’s nursery decision-makers for a private first look at the customer insights shaping 2026. Our 4th Annual Nursery and Wraparound Customer Opportunities Market Report uncovers what families are really telling providers, highlighting hidden opportunities, emerging risks, and the experience gaps that will define the year ahead.

This Exclusive Insight Report Will Cover:

  • Churn: early signals, intent to switch, and what keeps families staying 
  • Acquisition: how families shortlist centres today (search, reviews, recommendations)
  • Conversion: what improves tour-to-enrolment (before, during and after the tour)
  • Safety and trust: what builds confidence, and what triggers switching
  • Year-on-year shifts: what’s changing from 2025 to 2026, with a childcare vs OSHC view

Unlock Exclusive Benefits

  • Early Access to 2026 Childcare Customer Insights – Be among the first to explore the findings from Resonate CX’s 5th Annual Childcare Customer Opportunities Market Report, with clear visibility into emerging expectations, risks, and growth opportunities for the year ahead.
  • Practical Takeaways You Can Act on Immediately – Go beyond theory with real-world examples and clear recommendations, helping you translate customer feedback into concrete actions across operations, experience, and engagement.
  • Industry Perspective You Won’t Get Elsewhere – Gain a broader view of how families are thinking, feeling, and deciding (benchmarked across the childcare and out-of-school-care sector) so you can confidently prioritise what matters most.
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Moments from This Year’s Event

Mita Bedi
MEET YOUR HOST

Mita Bedi

CEO & Co-Founder, Resonate CX | Childcare Industry Keynote Speaker 

Mita Bedi is one of the most recognized voices in childcare customer experience globally. She has hosted 20+ executive childcare events across Australia, New Zealand, and the UK — speaking to 1,200+ childcare leaders live.

She delivered 30+ keynotes in 2025 alone, including the Early Childhood Council National Conference, the Busy Bees CX Annual Conference, and the Guardian Childcare & Education Network.

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Recognised for CX Excellence: Fall 2026 

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