Insights on the Rocks: Current State of Customer Service and Experience Expectations 2025 | Australia
November 20, 2025 | 05:30PM – 08:30PM AEST
Vouge Café Sydney
Pre-register for the event
Redefining Customer Experience in 2025
We are thrilled to announce the re-run of our groundbreaking 2025 Evolving Standards in Customer Service Market Research Report, following its standout debut in the US. This time, we’re bringing the conversation to Sydney on November 20th at Vogue Café.
Our latest report is designed with a horizontal lens—speaking to any organisation that runs a service operation, regardless of industry. From retail to financial services, healthcare to technology, the insights transcend verticals and open powerful new pathways for growth.
And it’s not just insights—this exclusive gathering promises an afternoon of cocktails, canapés, and sharp conversation with senior leaders in contact centres, making it as valuable for networking as it is for learning.
Don’t miss the year’s defining event in customer service—where insights shape the future, connections spark growth, and 2026 starts with you ahead.
This exclusive insight report will cover:
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Highlights you need to see
Powerhouse Panel – Revealed Soon
Our event brings together thought leaders and industry experts who will share insights on the evolving standards of customer service. Stay tuned as we unveil an exceptional lineup of speakers who are redefining customer experience in 2025.
Drive growth with our award-winning CXM platform
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Over 50 million experiences turned into delight
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Includes concurrent active users all over the world.
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Based on G2’s Global Rating for SaaS Companies
About the speaker
Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
Insights on the Rocks: Current State of Customer Service and Experience Expectations 2025 | Australia
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