Resonate CX Event
State of Customer Service Expectations: Insights Report Event 2025 | Australia
Join our CEO Mita Bedi’s as she presents the key findings from our exclusive Current State of Customer Service Expectations: Market Research Report 2025.
18
SEPTEMBER
08:00AM – 09:00AM AEST
Berth, Newquay Promenade, Docklands VIC
11
FEBRUARY
11:30AM – 01:30PM
Novotel Sydney Darling Square
12
FEBRUARY
11:30AM – 01:30PM
Novotel Melbourne Central
19
FEBRUARY
11:30AM – 01:30PM
Novotel Southbank Brisbane
Pre-register for the event
Redefining Customer Experience in 2025
Live-response expectations and what “real time” now means
Preferred help channels and when customers switch
Moments that make or break first-contact resolution
AI vs. human touch: where each wins the customer’s trust
Agent empowerment tactics that cut handle time and churn
Three service mindsets shaping tomorrow’s contact-centre playbook
Understanding Customer Contact Preferences
Turning Points
Service Mindsets
Explore how service mindsets differ — and the impact this can have on expectations, patience, and preferred support channels.
Providing the Dream Experience
Get a copy of the State of Customer Service Expectations: Insights Report Event 2025 | Australia
About the speaker
Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
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Current State of Customer Service and Experience Expectations 2025 | USA
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