Market Insights Report

Pre-register on the 2026 Australian Omni-Channel Retail Report (Free PDF)

Get insights into customer behaviour, conversion drop-offs, and retail growth opportunities in Australia

Why customers abandon purchases across channels
Key friction points impacting retail conversion
What leading retailers are doing differently
How to improve customer experience and revenue

Don’t Miss the Release

The Strategic Opportunities Shaping Retail in 2026

Understand how customer behaviour is changing across Australian retail—and where conversions are being lost.

Inside the report:

Where and why customers drop off across channels
What’s driving cart abandonment and missed revenue
How expectations are shifting across online and in-store
Practical ways to improve CX and increase conversions

Backed by real market data and Voice of Customer insights, this report helps retail teams identify clear opportunities to improve performance.

This Exclusive Insight Report Will Cover

Evolving Shopping Behaviours: Insights into how customers shop today and which channels they prefer across digital and physical touchpoints.
Delivery Expectations & Fulfilment Preferences: How speed, flexibility, and convenience shape customer satisfaction and loyalty.
Conversion Barriers & Friction Points: The key pain points and operational challenges impacting conversion rates and purchase completion.
Optimising the End-to-End Experience: Strategic approaches to improving consistency and performance across every touchpoint.
Cart Abandonment Drivers: The underlying factors influencing drop-off across online and in-store journeys.
Defining the Ideal Omni-Channel Model: What seamless retail looks like in 2026 and how to attract, convert, and retain customers in a connected environment.

What You’ll Learn

Customer behaviour trends
Cart abandonment insights
Omnichannel friction points
Conversion improvement opportunities

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This Is Why Leaders Attend

“Key takeaways were the smooth returns process and how to identify shoppers without direct interaction.”
Andreas Bork
Temple and Webster
“The returns process to gain market share and the importance of loyalty programs to keep customers engaged.”
Jessica Vogel
Cue
“The report highlights how consumers are shifting between segments, evolving, and spending in new ways.”
Ben Stephan
APG & Co.
“This got our attention to the voice of customer and messaging around convenience and speed purchase.“
Craig Shotland
Matific

Get Your Free Copy of the 2026 Retail Report

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