INDUSTRY insights report

Insights on the Rocks: CRE Executive Exchange & Market Insights | United Kingdom

Get first-hand insights on key experience drivers for a successful office return

71%

UK workers that are back in office say they’d return more often if the experience was right

64% 

UK workers prefer flexbile workspaces for enhancing work-life balance

47%

of UK workers noted high speed internet as the top amenity to encourage more office usage

66%

respondents are open to commiting to contracts of 3 years or more

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    Sneak peek of the Report

    Current occupier office usage motivations

    • Office attendance patterns post-COVID
    • Market distribution based on office setup
    • Key motivations for office attendance and what would increase frequency
    • Importance of amenities
    • Importance of team presence

    Understanding occupier personas and segments

    • What are the emerging segments?
    • How do current and future frequencies differ?
    • What amenities are valued enough to motivate an increase?
    • What are the risks and opportunities of each segment?

    Where to invest in key office spaces

    • Top amenities that encourage more office visits.
    • Likes and dislikes in personal workspace.
    • Likes and dislikes in kitchen and break areas.
    • Most valued functions in mixed-use office precincts.
    • Most attractive events in the office building.

    Driving advocacy-based pull back to office

    • Understanding current office experience advocacy.
    • Would office occupiers currently recommend their office experience?
    • Which personas are creating a pull in which direction?
    • NPS score variations by region.

    Regional variations and opportunities

    • Understanding regional differences.
    • Frequency of attendance.
    • Which amenities are most valued in each region?
    • NPS score variations by region.

    Dream Experience that drive increase in usage

    • Ideal office setup for each persona.
    • What boosts attendance, increase willingness to travel, and secure longer-term agreements?

    Insights you can expect from this report

    Our comprehensive report uncovers the crucial customer and employee experience factors that drive the transition back to the office.

    Preferences

    Know the elements of the office experience that employees value the most

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    Experience drivers

    Get insights into what would make employees come into the office more often

    Deterrents

    Understand the pain points that stop people from coming into the office or reduce the frequency of coming into the office

    Employee experience (EX) insights

    Get insights on occupiers and end users’ workplace preferences.

    Key investment strategies

    Navigate changing trends effectively and equip yourself with proven investment strategies

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    Understand reasons for churn

    Get customer experience insights from tenants to understand reasons for churn

    We are the perfect CX Partner for you

    Experience the difference with Resonate CX

    Speak to us and find out how we can help your business thrive.

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