INDUSTRY insights report
State of the Tenant: Insights Report 2025 | United Kingdom
This report brings together senior decision-makers’ perspectives on how experience is redefining tenant expectations and value in 2025
9 in 10
respondents show a clear preference for human support — with two-thirds strongly favoring it.
66%
still turn to phone when it matters most
64%
are willing to pay a premium for the dream experience
2 in 3
respondents expect a reply within an hour. Instant gratification has become the norm.
9 in 10
respondents show a clear preference for human support — with two-thirds strongly favoring it.
66%
still turn to phone when it matters most
64%
are willing to pay a premium for the dream experience
2 in 3
respondents expect a reply within an hour. Instant gratification has become the norm.
Pre-register for the Report
Transforming Residential Rentals Through Experience
Be part of the inaugural State of the Tenant Report — uncovering how Customer Experience is shaping the future of residential rental in the UK. This first-of-its-kind study, led by Resonate CEO Mita Bedi, distills exclusive insights from tenants nationwide, revealing what drives satisfaction, retention, and rental premiums.
The report offers decision-makers in residential property a clear view of shifting expectations, market opportunities, and the strategies redefining tenant experience.
Pre-register now to access the full report and ensure you’re among the first to explore the insights shaping the next era of UK residential rental.
This exclusive insight report will cover:
Gain exclusive access to
FAQs
Yes – 100% free. This report is available as a complimentary download, no strings attached. It’s our way of helping you stay ahead of evolving customer behaviour and customer service trends in 2025. Just fill in your details and get instant access.
This report is designed for executives, marketing leaders, CX and CS managers, property managers, and decision-makers who want to grow revenue through better customer service strategies. If you’re looking to understand customers’ expectations, what builds or breaks their trust, and how CS can drive customer loyalty, this report is for you.
Very accurate. The findings are based on a statistically significant study of UK tenants, conducted in September 2025. With a 95% confidence level and a margin of error of less than ±4%, you can trust the data to guide strategic decisions.
The report dives deep into how are tenants navigating customer support today, where do things break (or shine), who are we really designing for, and what does the dream experience look like. It’s packed with insights to inform your CS and CX strategy.
Absolutely. We encourage you to share it with your wider team, from marketing and operations to customer experience and support teams. The more aligned your departments are, the better your execution across the customer’s journey.
Yes – and we’d love to. If you’re looking to dive deeper into the findings or explore how they apply to your business, our team is happy to walk through the insights with you and your stakeholders. We can tailor the conversation to your goals and uncover practical opportunities for growth. Just fill out this page when you’re ready.
Experience the difference with Resonate CX
Speak to us and find out how we can help your business thrive.
Drive growth with our award-winning CXM platform
Related Resources
Report
Insights on the Rocks: CRE Executive Exchange & Market Insights | United Kingdom
Get first-hand insights on key experience drivers for a successful office return.
Report
State of the Workplace: What Experience Drivers Are Accelerating The Office Comeback Report 2024
Get first-hand insights on key experience drivers for a successful office return.
Blog
Utilising Customer Feedback to Improve Flexible Workspace Real Estate Services
Wouldn’t it be great to know exactly what your tenants think—right now, in real time, and all the time?
