Resonate CX Event

State of the Tenant:
Insights Report Event 2025 | United Kingdom

November 12, 2025 | 08:00AM – 09:00AM
Radisson Blu Hotel, London Mercer Street, Covent Garden

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Transforming Residential Rentals Through Experience

Be part of the inaugural State of the Tenant — exploring how CX is shaping the future of residential rental in the UK. Join an exclusive lunch with senior Residential Property leaders, where insights meet opportunity.

Hosted by Resonate CEO Mita Bedi, this invite-only executive gathering takes place in London on the 16th of October, uniting decision-makers who are defining the future of tenant experience.

This exclusive insight report will cover:

Market context: Why it’s expanding in the UK, and how it differs from traditional renting.
Resident motivations: Convenience, community, flexibility, and quality of living as key decision factors.
Decision drivers: The role of location, amenities, management quality, and price in shaping tenant choices.
Experience insights: What residents value most today — and the biggest pain points undermining satisfaction.
Landlord opportunities: How CX impacts retention, willingness to pay a premium, and lease extensions.
The dream experience: What the “ideal setup” looks like, and the conditions that encourage long-term commitment.

Watch the Full Presentation

Gain exclusive access to

Perspectives from industry leaders on what’s shaping Residential Property in 2025
Practical insights on how experience is influencing value, retention, and tenant expectations
An opportunity to connect with peers and exchange ideas in a room of senior decision-makers

Get Exclusive First Access to the Report

Drive growth with our award-winning CXM platform

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50M+

Transformed experiences

Over 50 million experiences turned into delight

8,000+

Global super-users

Includes concurrent active users all over the world.

4.7/5

Market leading rating

Based on G2’s Global Rating for SaaS Companies

About the speaker

Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.

Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.

Event details