Elevate Childcare Experiences with
AI-Powered Insights
From Parent Love to Staff Loyalty—It’s All Connected
Boost occupancy, reduce churn, and enhance operational efficiency with Resonate’s cutting-edge Customer Experience Management platform.
Experience the CXM platform made for educators
Rated (4.7 stars) on G2
Hear what our clients say
What’s Broken in CX Today
Transform every interaction into an opportunity for growth
Students churn and switch providers
You need to know which stores are slipping — and why others are winning.
Ensuring quality of services whilst dealing with staffing issues
Is it product mix? Staff knowledge? Store experience? You deserve answers — not assumptions.
Staff retention
Stop flying blind on rostering. Learn when you’re overstaffed and when you’re missing sales opportunities.
Experience That Sticks — For Families and Teams
Close Every Feedback Loop, Every Time
Your area and centre managers want one thing: no feedback left behind.
With My Queues, they can:
Track every parent response from start to finish
Assign the right teams, leave notes, tag actions
Move feedback from “Pending” to “Closed” in real-time
Faster follow-up. Clear accountability. Happy families.
Retain Your Best People Parents leave when staff do.
With Resonate EX, you’ll finally know what’s driving employee turnover—and how to stop it.
Capture employee feedback
Turn your employees into your biggest brand advocates
Share Ideas
Discover the great ideas hidden within your team
Give Kudos
Build your team’s culture into a positivity powerhouse
Because happy staff = happy families.
See how leading childcare centres are driving market share using our AI-powered CXM
"By implementing these touchpoints, we gained valuable insights into their early experiences and could make improvements accordingly."
Christian O'Meara
General Manager and Support
“We chose Resonate because it’s a beautiful, simple program that our teams use very easily. It’s intuitive and provides us with exactly what we need in terms of family relationships.”
Sam Wallace
Group General Manager
Product and Partnerships
“I cannot imagine how we could replace this system and the insights it provides now that it’s embedded into our day-to-day management.”
Sam King
Chief Executive Officer
Talk to one of our childcare CX experts and find out how to drive occupancy using customer experience management.
Related Resources
Events
Unlocking Growth Opportunities in Childcare: Insights 2024
Get access to our comprehensive video report unveiled at the Resonate Childcare Customer Opportunities Event AU in 2024.
Report and Whitepapers
Childcare Customer Opportunities 2024 Report
Your essential guide to understanding evolving customer needs, identifying growth opportunities, and navigating the future of childcare services.
Blog
The 2024 Guide to Winning in Childcare CX: Insights & Strategies
According to the Childcare Customer Experience 2024 research report, 3 in 5 respondents with children are either using or intend to use childcare/OSHC in the next 5 years.
