Dominate Retail Customer Experience and 2X Conversions
Slash churn & skyrocket conversions with AI-powered Customer Experience Management.
Experience the CXM platform made for retailers
Rated (4.7 stars) on G2
Hear what our clients say
Customer Experience in Retail is changing fast
Retail customer experience trends are changing. When sales stall, do you know why?
Like-for-like sales down?
You need to know which stores are slipping — and why others are winning.
In-store conversions dropping?
Is it product mix? Staff knowledge? Store experience? You deserve answers — not assumptions.
Unsure where to cut or invest?
Stop flying blind on rostering. Learn when you’re overstaffed and when you’re missing sales opportunities.
Artificial Intelligence in retail isn't the future. It's now. And we are leading the charge.
Simple to roll out.
Powerful from day one.
Fast setup. No survey fatigue. Instant ROI.
See how leading retail brands are driving market share using our AI-powered CXM
"Resonate CX has been instrumental in assisting the Sports division as it develops further into a true customer centric organisation and we look forward to the future of this ongoing partnership."
Wayne Tozer
Executive General Manager
Retail Sports Division
“The program has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network. The Resonate team’s innovation, adaptability, and resilience have been greatly appreciated.”
Jim Thompson
Chief Operating Officer
Walmart China
Are you ready to start your NPS program?
Talk to one of our team members to see how Resonate’s NPS platform can help.
FAQs
Our retail customer experience platform gets you the critical insights at speed to key wins and pain points at critical moments. For example:
- Proactive feedback: It gathers feedback at crucial customer journey moments, so you know exactly what’s working and what’s not. Besides gathering feedback through various feedback channels like questionnaires, our retail customer experience solutions can help brick-and-mortar retail stores understand customer sentiment through facial analytics. This solution allows businesses to understand customer behaviour in real-time and tailor interactions accordingly.
- Rich insights: You’ll be able to identify areas where revenue is lost, such as product mismatches or service gaps.
- Real-time alerts: Store managers get notified of negative experiences in real-time, so they can step in and recover the sale.
Our retail customer experience solutions help you understand what customers love and give them more of it. Here’s how we help:
- Spotting 10/10 experiences: We identify key topics and themes your customers are saying about your brand and help you replicate positive experiences across your stores.
- Promoter conversion: Identify who your neutrals and detractors are and what they like and dislike about your products/services so you can provide the necessary steps to convert them into promoters and advocates.
- Value-added service identification: We help uncover opportunities for new services or experiences that drive satisfaction—and spending!
In a market where price wars dominate, standing out comes down to exceptional retail customer experience. Here’s what we bring to the table:
- Experience as the differentiator: We help you identify and amplify value-added services and experiences that can set you apart from competitors in price-driven markets.
- Immediate insights: Get real-time data to fix what’s broken and double down on what’s great without overwhelming yourself with thousands of raw feedback. We automate it for you without compromising on speed and accuracy.
- Employee alignment: We also track employee feedback, ensuring frontline teams are motivated and aligned with delivering exceptional service.
We make scaling feedback and improvements easier by connecting the dots across every channel:
- Feedback at every touchpoint: Whether it’s an email survey, an SMS, or a QR code in-store, we capture it all in one easy-to-use platform.
- AI-powered Text Analytics: With AI-native solutions like text analytics, we turn mountains of feedback into clear action points.
- Promotes customer-centric culture: Insights are automatically routed to the right team members, so everyone knows what they need to focus on.
- Tap the right people: Feedback can be assigned to the right people or teams without leaving the platform, ensuring nothing slips through the cracks.
Closing the loop is at the heart of what we do to improve retail customer experience—and it’s a game-changer for conversions:
- Assigning the right teams: We make sure feedback gets to the right person for action and that they are notified to act on it, whether it’s a store manager or a corporate exec.
- Real-time risk alerts: Store teams can address poor experiences on the spot, turning potential detractors into loyal customers.
- Strategic insights: Over time, the data reveals the top priorities for improving MPS and driving sales—no guessing needed.
- Executive alignment: With detailed reports, leadership can see what’s working across the board and refine strategies for success.
Related Resources
Report and Whitepapers
Current State of Omni-Channel 2025 Australia
Get first-hand insights on huge conversion opportunities in the Australian Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.
Guides and Ebooks
Moving Towards Omnichannel Customer Experience for Retail
Explore key strategies for retail businesses to enhance customer experience across multiple channels and leverage omnichannel approaches effectively.
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement.
