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Market Insights Report

Current State of Omni-Channel Retail 2025 | Australia

Get first-hand insights on huge conversion opportunities in the Australian Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.

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Don’t miss what retailers are raving about

  • “Key takeaways were the smooth returns process and how to identify shoppers without direct interaction.”
    Andreas Bork
    Temple and Webster
  • “Key takeaways were the returns process to gain market share and the importance of loyalty programs to keep customers engaged.”
    Jessica Vogel
    Cue
  • “The report highlights how consumers are shifting between segments, evolving, and spending in new ways.”
    Ben Stephan
    APG & Co.
  • “This got our attention to the voice of customer and messaging around convenience and speed purchase.“
    Craig Shotland
    Matific
3 out of 4

Adapt or Fall Behind

Australian shoppers have significantly changed their shopping habits in the past year

65%

Experience Drives Revenue

shoppers willing to spend more for standout retail experiences

40% 

Convenience Converts

consumers will pay extra for smooth returns and fast checkout

60%

Real Loyalty Lives In-Store

shoppers believe digital can’t replace in-store human connections

retail au 2025 mockup

This Exclusive Insight Report Will Cover

  • Get detailed breakdown of shopping behaviors, preferences, and motivations.
  • Uncover what brings each consumer group through your doors.
  • Identify and eliminate common barriers to purchase.
  • Leverage the psychology of impulse buying, especially among consumers with a NEO mindset.
  • Navigate inflation and changing consumer behaviors effectively
  • Learn what creates an exceptional shopping experience for each group.
  • Learn how to optimise your space to reduce churn and boost sales.

Unlock exclusive benefits

  • Gain insights about trending consumer mindsets, behaviours, expectations and deterrents. 
  • Learn how to optimize CX management to gain better insights about your own customers.  
  • Walk away with insights that help you inform retail strategies and marketing tactics. 
Grab a copy of the Report
See why this report is trending with Retailers

Omni-channel Market Insights Report Event Highlights 2025 | Australia

Watch the highlights during the unveiling of the never-before-seen insights from the 2025 Current State of Omni-Channel Market Research Report—a must-know playbook to increase basket size & navigate shifting economic pressures.

This event was attended by the retail industry’s biggest players in Australia, hosted by CEO Mita Bedi.

Watch Full Video

Trusted by Leading Retailers Across the Globe

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FAQs

Yes! You can access the full report by signing up and we’ll send you a downloadable copy instantly.

Yes, you are welcome to share the report with your colleagues and use it for internal research purposes. We kindly request that you credit Resonate CX as the source by including a reference to the report title, publication year, and our website URL.

Yes, our team is available to provide additional support and guidance. We offer personalized demos for your specific needs. You may request for a demo here.

Yes – and we’d love to. If you’re looking to dive deeper into the findings or explore how they apply to your business, our team is happy to walk through the insights with you and your stakeholders. We can tailor the conversation to your goals and uncover practical opportunities for growth. Just fill out this page when you’re ready.

Stop Guessing, Start Growing.

Know exactly where shoppers drop off and fix it before it costs you revenue. 

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Speak to us and find out how we can help your business thrive.

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