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  • Customer Experience (CX) Predictions for 2023

    Emerging Trends transforming the Customer Experience (CX) landscape in 2023

    By Resonate Solutions • March 10, 2023
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    An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever,
  • 4 Main Customer Personas Emerging During the Crisis

    4 Main Customer Personas Emerging During the Crisis

    By Nate Barham • May 5, 2020
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    The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations
  • The era of privacy is now

    The era of privacy is now

    By Mudaser Yaqoob , Head of Data Security • July 4, 2019
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    Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like
  • Customer experience

    Facial Recognition for CX – Are we there yet?

    By Jeff Carruthers • August 15, 2018
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    One of the great things about working in CX is the insanely fast changing world of technology and its potential
  • Women in Tech

    5 Aussie Women Who Are Leading Tech In 2018

    By Resonate • March 8, 2018
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    2018 is an exciting year for women in technology. No longer is technology start-ups a space for men to shine
  • Resonate + Microsoft

    By Resonate • January 29, 2018
  • Technology’s Role in Transforming Customer Experience

    By Tony • May 1, 2017
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    Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver
  • Technology Evolution at Resonate

    By Eric Leung • August 4, 2016
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    Over the past years, having built our flagship product in Resonate Platform around 2011, we became increasingly aware that we