Article Category
CX News
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Emerging Trends transforming the Customer Experience (CX) landscape in 2023
By Resonate Solutions • March 10, 2023An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever, -
4 Main Customer Personas Emerging During the Crisis
By Nate Barham • May 5, 2020The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations -
The era of privacy is now
By Mudaser Yaqoob , Head of Data Security • July 4, 2019Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like -
Facial Recognition for CX – Are we there yet?
By Jeff Carruthers • August 15, 2018One of the great things about working in CX is the insanely fast changing world of technology and its potential -
5 Aussie Women Who Are Leading Tech In 2018
By Resonate • March 8, 20182018 is an exciting year for women in technology. No longer is technology start-ups a space for men to shine -
Resonate + Microsoft
By Resonate • January 29, 2018 -
Technology’s Role in Transforming Customer Experience
By Tony • May 1, 2017Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver -
Technology Evolution at Resonate
By Eric Leung • August 4, 2016Over the past years, having built our flagship product in Resonate Platform around 2011, we became increasingly aware that we
