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  • Blog

    Why Improving Customer Experience across the Entire Journey Is Important to Boost Organisational Performance

    By Alvier Marqueses • May 13, 2025
    Customer expectations aren’t what they used to be. With companies like Amazon, Apple, and Google setting the standard for seamless,
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  • Blog

    Voice of Customer (VoC) A Comprehensive Guide

    Voice of Customer (VoC): A Comprehensive Guide

    By Alvier Marqueses • April 22, 2025
    When a business is small, it’s easy to connect with customers and hear their feedback firsthand. But as the company grows, understanding customer needs gets harder.
  • Blog

    Customer Experience Automation (CXA): A Comprehensive Guide

    By Alvier Marqueses • April 9, 2025
    Customer experience has long been one of the most challenging aspects of running a business to automate.
  • Blog

    Resonate CX Unveils Robyn AI: Your Personal CX Analyst 

    By Alvier Marqueses • January 10, 2025
    Sydney, Australia – Resonate CX, a leader in AI-powered Customer Experience Management (CXM), has officially launched Robyn AI, a groundbreaking
  • Blog

    Opportunities

    Opportunities Series: Reconstructing Team Habits

    By Luna Wen • April 7, 2020
    I’m Luna Wen, a blogger, a mother and a junior software engineer currently working at Resonate Solutions. Three years ago,
  • Blog

    The era of privacy is now

    The era of privacy is now

    By Mudaser Yaqoob , Head of Data Security • July 4, 2019
    Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like
  • Blog

    Women in Tech

    5 Aussie Women Who Are Leading Tech In 2018

    By Resonate • March 8, 2018
    2018 is an exciting year for women in technology. No longer is technology start-ups a space for men to shine
  • Blog

    Resonate + Microsoft

    By Resonate • January 29, 2018
  • Blog

    A silhouette of a man targeting an arrow at a bullseye

    Guest Whitepaper: Is this the End of Targeted Customer Marketing?

    By Resonate • November 10, 2016
    This article originally appeared on www.ellipsisandco.com, click here to view the original article. There has been a bit of a revolution