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Why Improving Customer Experience across the Entire Journey Is Important to Boost Organisational Performance
By Alvier Marqueses • May 13, 2025Customer expectations aren’t what they used to be. With companies like Amazon, Apple, and Google setting the standard for seamless, -
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Voice of Customer (VoC): A Comprehensive Guide
By Alvier Marqueses • April 22, 2025When a business is small, it’s easy to connect with customers and hear their feedback firsthand. But as the company grows, understanding customer needs gets harder. -
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Customer Experience Automation (CXA): A Comprehensive Guide
By Alvier Marqueses • April 9, 2025Customer experience has long been one of the most challenging aspects of running a business to automate. -
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Resonate CX Unveils Robyn AI: Your Personal CX Analyst
By Alvier Marqueses • January 10, 2025Sydney, Australia – Resonate CX, a leader in AI-powered Customer Experience Management (CXM), has officially launched Robyn AI, a groundbreaking -
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Opportunities Series: Reconstructing Team Habits
By Luna Wen • April 7, 2020I’m Luna Wen, a blogger, a mother and a junior software engineer currently working at Resonate Solutions. Three years ago, -
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The era of privacy is now
By Mudaser Yaqoob , Head of Data Security • July 4, 2019Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like -
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5 Aussie Women Who Are Leading Tech In 2018
By Resonate • March 8, 20182018 is an exciting year for women in technology. No longer is technology start-ups a space for men to shine -
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Blog
Guest Whitepaper: Is this the End of Targeted Customer Marketing?
By Resonate • November 10, 2016This article originally appeared on www.ellipsisandco.com, click here to view the original article. There has been a bit of a revolution
