Article Category
Retail
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Blog
Stop Losing Sales: How to Improve Basket Size, Checkout, and Delivery in 2025
By Federico Sasse • May 29, 2025Retailers in Australia now face a different business landscape from that of even just a few years before. Evolving shopping -
Blog
2025 Customer Shopping Behaviors & Purchase Trends in Australia
By Federico Sasse • May 22, 2025Understanding your customers has never been more critical—or more complicated. In Australia, in particular, the cost of living is tightening -
Blog
Retail CX Insights: Strategies to Improve CX and Loyalty (Part 3)
By Aryne Monton • August 19, 2024In our previous blog, we explored the diverse needs, preferences, and dream experiences of NEOs and Traditionals. If you need a refresher or haven’t read them yet, here’s where you... -
Blog
Retail CX Insights: Factors Influencing Customer Behaviour (Part 2)
By Aryne Monton • August 19, 2024In an era where e-commerce is dominant and has removed boundaries and further increased competitiveness, brick-and-mortar stores are also fast -
Blog
Retail CX Insights: Understanding Consumer Mindsets in 2024 (Part 1)
By Aryne Monton • August 2, 2024Introduction The retail landscape is no longer a battle between online and in-store. These two coincide to give customers the -
Blog
Using AI-Native VoC to Enhance Retail Customer Experience
By Aryne Monton • July 3, 2024Imagine after a long week, you visit you visit a local clothing store to find an outfit for an upcoming event. -
Blog
Ultimate Guide to Successful Retail CX Strategies
By Alvier Marqueses • June 17, 2024Customer experience in retail refers to the overall perception customers have of a brand based on their interactions across various touchpoints. Learn the 8 components of a successful retail CX... -
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
By Alvier Marqueses • May 13, 2024Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement. Learn how to delight customers & win... -
Blog
Why Closed Loop Feedback is Important to Increased Customer Advocacy
By Aryne Monton • October 26, 2023In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop -
Blog
How to Provide the Best Retail Customer Experience
By Aryne Monton • October 2, 2023What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It
