Article Category

CX Insights

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Blogs
- Childcare/Nurseries & Education
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- Customer Experience
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- CX Insights
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- Feedback Management
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- Voice of the Customer
Parent Satisfaction Survey Questions for Childcare Insights

By Aryne Monton

• 17 June 2026

Learn how to craft parent satisfaction survey questions that deliver actionable insights, improve retention, and surface strengths and weaknesses in childcare centres.

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Blogs
- AI
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- Customer Experience
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- CX Insights
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- General
AI Customer Experience: What Actually Works (and What Doesn’t) in 2026

By Alvier Marqueses

• 11 May 2026

AI excels at high-volume work, struggles with empathy. The honest playbook for CX teams who want results without the hype.

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Blogs
- Customer Experience
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- CX Insights
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- Education
Why Childcare Providers Need a Fresh Approach to Customer Experience

By Federico Sasse

• 9 February 2026

Modernize your childcare operations by shifting from passive feedback to proactive CX management. Explore how leading providers use real-time data and benchmarking to create consistent, high-quality experiences across every location.

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Blogs
- Customer Experience
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- CX Insights
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- CX Tips
5 Essential CX Shifts Every Leader Must Know (2026 Edition)

By Aryne Monton

• 31 January 2026

Stop reporting on CX and start running it. Discover the 5 essential shifts for 2026 that move customer experience from static dashboards to operational business systems that drive real growth.

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Blogs
- Complaints Experience
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- CX Insights
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- Feedback Management
Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure

By Aryne Monton

• 14 January 2026

Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every...

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Blogs
- AI
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- CX Insights
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- General
AI in Customer Service: Why the Future is Human + AI, Not One or the Other

By Federico Sasse

• 11 November 2025

Data shows only 11% of issues are fully resolved by AI alone. Learn what customers really want from AI in customer service and how to build a winning, trust-based human...

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Blogs
- CX Insights
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- Feedback Management
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- Voice of the Customer
Deal Breakers Driving Customer Churn

By Federico Sasse

• 30 October 2025

What makes customers leave? Discover the top 4 deal breakers driving customer churn, led by unresolved issues and poor staff competence. Learn how to fix your biggest service failures.

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Blogs
- Customer Experience
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- CX Insights
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- Retail
How to Turn First-Time Shoppers Into Repeat Customers

By Federico Sasse

• 12 August 2025

TLDR: In retail, one of the hardest things is getting customers to come back on their own. You can pull

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Blogs
- Customer Experience
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- CX Insights
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- Education
What the Ideal Nursery Experience Looks Like for Families

By Federico Sasse

• 4 August 2025

TLDR: For most families in the UK, choosing a nursery goes beyond cost or location. It’s about finding something that

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Blogs
- Customer Experience
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- CX Insights
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- Retail
Key Customer Experience (CX) Factors That Influence In-Store Purchase Decisions

By Federico Sasse

• 29 July 2025

TLDR: It’s a crisp Saturday morning in London. Everyone’s on their phones, laptops, and devices. The high street is buzzing,

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