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Retail

Improve In-Store Sales With An Omni-Channel Retail Approach

September 26, 2023September 18, 2023 by Alvier Marqueses

In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with …

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Categories Customer Experience, Customer Experience Management, Retail

Customer Purchase: When Do Customers Make an Impulse Buy? 

September 21, 2023August 29, 2023 by Alvier Marqueses

Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon …

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Categories Customer Experience, Customer Experience Management, Retail

Top Causes of In-Store Churn and How to Prevent Them

September 21, 2023August 18, 2023 by Alvier Marqueses

While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula …

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Categories Customer Experience, Customer Experience Management, Retail

In-store Shopping Experience: Why Customers Keep Coming Back

September 20, 2023August 14, 2023 by Alvier Marqueses

We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour …

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Categories Customer Experience, Customer Experience Management, Retail

Top 5 Technologies For Improving Customer Experience

September 4, 2023October 12, 2021 by Luna Wen
Online shopping

Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on …

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Categories Customer Experience Management, IT/Tech, Retail

CX and the Digitised Customer

September 4, 2023March 25, 2019 by Jeff Carruthers
Digitized Customer

Offline becomes Online in the new digital universe The rush to digitise our experiences – from facial recognition at airports …

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Categories Customer Experience Management, Retail

Follow the Shopper, Follow the Money

September 4, 2023February 21, 2019 by Jeff Carruthers
Follow the customer

The Evolution of CX in Retail The integration of contextual data has long been understood to drive value in NPS …

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Categories Customer Experience Management, Retail

How a Coffee Shop Had Me, Lost Me and Got Me Back Again: A lesson in Customer Centricity, Loyalty and the Importance of a Name.

September 4, 2023May 30, 2018 by Resonate

As with the majority of Sydney workers, I start my day with a coffee. Most days, my cup and I …

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Categories Best Practices, Retail

Top 4 Make or Break Customer Experience Touch Points

September 4, 2023March 21, 2018 by Resonate
Customer Experience Touchpoints

Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments …

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Categories Best Practices, Customer Experience Management, Retail

When Personal Best is Not Enough! The Missing Competitive Link in NPS.

September 4, 2023July 10, 2017 by Jeff Carruthers

“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it …

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Categories Customer Experience Management, CX Metrics, Resonate Insider, Retail
Older posts
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Recent Posts

Improve In-Store Sales With An Omni-Channel Retail Approach

Improve In-Store Sales With An Omni-Channel Retail Approach

Read More
Customer Purchase: When Do Customers Make an Impulse Buy? 

Customer Purchase: When Do Customers Make an Impulse Buy? 

Read More
Top Causes of In-Store Churn and How to Prevent Them

Top Causes of In-Store Churn and How to Prevent Them

Read More
In-store Shopping Experience: Why Customers Keep Coming Back

In-store Shopping Experience: Why Customers Keep Coming Back

Read More

Article Categories

  • B2B4
  • Best Practices34
  • COVID-196
  • Customer Experience5
  • Customer Experience Management64
  • Customer feedback3
  • Customer feedback platform2
  • CX Metrics17
  • CXBites3
  • Education1
  • Employee Experience5
  • Financial Services2
  • Healthcare3
  • IT/Tech3
  • Local Government1
  • New Normal Series2
  • Opportunity Series2
  • Resonate Insider21
  • Retail14
  • Uncategorized16
  • VOC platform1
  • Voice of the Customer3

Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
Read more
Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
Read more
Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
Read more
NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
Read more
BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
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  • Product
    • Customer Experience Platform
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    • Employee Experience Platform
    • Social Suite | Resonate Solutions
    • Complaints Experience
    • Facial Emotion Analytics
    • Resonance – Market Research
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    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Resonate Blog
    • Case Studies
    • Reports
      • State of Brick-and-Mortar Retail Customers
      • Childcare Customer Opportunities
      • E-commerce Insights
    • Webinars
      • Current State of Brick-and-Mortar Retail Customers
      • LGA Citizen Experience Opportunities 2023
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  • About
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  • Request Demo