Article Category
Retail
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Using AI-Native VoC to Enhance Retail Customer Experience
By Aryne Monton • July 3, 2024Introduction Imagine after a long week, you visit you visit a local clothing store to find an outfit for an -
Ultimate Guide to Successful Retail CX Strategies
By Alvier Marqueses • June 17, 2024Customer experience in retail refers to the overall perception customers have of a brand based on their interactions across various touchpoints. Learn the 8... -
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
By Alvier Marqueses • May 13, 2024Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement. Learn... -
Why Closed Loop Feedback is Important to Increased Customer Advocacy
By Aryne Monton • October 26, 2023In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop -
How to Provide the Best Retail Customer Experience
By Aryne Monton • October 2, 2023What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It -
Improve In-Store Sales With An Omni-Channel Retail Approach
By Alvier Marqueses • September 18, 2023In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with -
Customer Purchase: When Do Customers Make an Impulse Buy?
By Alvier Marqueses • August 29, 2023Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon -
Top Causes of In-Store Churn and How to Prevent Them
By Alvier Marqueses • August 18, 2023While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula -
In-store Shopping Experience: Why Customers Keep Coming Back
By Alvier Marqueses • August 14, 2023We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour -
The Best CX Solutions and Why You Need to Invest in One
By Resonate Solutions • January 18, 2023In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their
