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    Why Closed Loop Feedback is Important to Increased Customer Advocacy 

    By Aryne Monton • October 26, 2023
    In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop
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  • How to Provide the Best Retail Customer Experience

    By Aryne Monton • October 2, 2023
    What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It
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  • Improve In-Store Sales With An Omni-Channel Retail Approach

    By Alvier Marqueses • September 18, 2023
    In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with
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  • Customer Purchase: When Do Customers Make an Impulse Buy? 

    By Alvier Marqueses • August 29, 2023
    Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon
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  • Top Causes of In-Store Churn and How to Prevent Them

    By Alvier Marqueses • August 18, 2023
    While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula
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  • In-store Shopping Experience: Why Customers Keep Coming Back

    By Alvier Marqueses • August 14, 2023
    We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour
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  • the best cx solution and why you need to invest in one

    The Best CX Solutions and Why You Need to Invest in One

    By Resonate Solutions • January 18, 2023
    In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their
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  • Online shopping

    Top 5 Technologies For Improving Customer Experience

    By Luna Wen • October 12, 2021
    Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on
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  • Apple and LEGO

    The Ultimate Customer Experience: How to win at CX like Apple & LEGO

    By Justin Reiss • June 10, 2021
    It is no surprise that the ultimate customer experience (CX) is a vital aspect of business success in today’s competitive
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  • Personas, Customer Experience

    CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

    By Nate Barham • November 17, 2020
    As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
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