Article Category
Retail
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Why Closed Loop Feedback is Important to Increased Customer Advocacy
By Aryne Monton • October 26, 2023In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop -
How to Provide the Best Retail Customer Experience
By Aryne Monton • October 2, 2023What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It -
Improve In-Store Sales With An Omni-Channel Retail Approach
By Alvier Marqueses • September 18, 2023In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with -
Customer Purchase: When Do Customers Make an Impulse Buy?
By Alvier Marqueses • August 29, 2023Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon -
Top Causes of In-Store Churn and How to Prevent Them
By Alvier Marqueses • August 18, 2023While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula -
In-store Shopping Experience: Why Customers Keep Coming Back
By Alvier Marqueses • August 14, 2023We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour -
The Best CX Solutions and Why You Need to Invest in One
By Resonate Solutions • January 18, 2023In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their -
Top 5 Technologies For Improving Customer Experience
By Luna Wen • October 12, 2021Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on -
The Ultimate Customer Experience: How to win at CX like Apple & LEGO
By Justin Reiss • June 10, 2021It is no surprise that the ultimate customer experience (CX) is a vital aspect of business success in today’s competitive -
CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
By Nate Barham • November 17, 2020As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
