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Article Category
Retail
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Blogs
- Customer Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
How to Improve Voice of the Customer Programme for Seasonal Retailers
By Alvier Marqueses• 18 June 2026Learn how to improve the voice of customers for seasonal retail: strategies to capture feedback and turning insights into actionable improvements. -
Blogs
- Customer Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
How Retailers Use Experience Data to Make Smarter Product and Category Choices
By Alvier Marqueses• 10 June 2026Sales data tells you what sold, not what customers wish you stocked or why they left empty-handed. Learn how to use experience data to sharpen management decisions. -
Blogs
- Complaints Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
Creating a Retail Complaints Process: Why Logging Grievances Drives Customer Loyalty
By Aryne Monton• 4 June 2026Discover why most retail complaints never get logged, the hidden costs of missed feedback, and how a structured complaint process can turn customer dissatisfaction into actionable insight for stronger loyalty... -
Blogs
- Customer Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
CX Metrics for Retailers: Building a VoC Strategy Around Relevant Success Metrics
By Alvier Marqueses• 22 May 2026Discover how retailers can move beyond simple satisfaction scores with a VoC strategy that predicts customer behaviour, boosts loyalty, and drives measurable revenue growth. -
Blogs
- Customer Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
How to Improve Customer Experience in a Restaurant: 7 Proven CX Strategies
By Alvier Marqueses• 8 May 2026Improving restaurant customer experience comes down to more than food quality: service warmth, speed, complaint recovery, and acting on feedback are what separate the restaurants guests return to. -
Blogs
- Customer Experience
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- CX News
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- Retail
Resonate CX Takes 2026 Omni-Channel Retail Research to Retail Leaders Across Australia
By Aryne Monton• 30 April 2026Australia, 2026 — Resonate CX has concluded its annual retail insights roadshow across Sydney, Melbourne, and Brisbane, where senior retail executives gathered for the exclusive reveal of the Current State... -
Blogs
- Customer Experience
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- CX Tips
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- General
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- Retail
Why Closed Loop Feedback is Important to Increased Customer Advocacy
By Aryne Monton• 14 April 2026Discover the transformative power of closed-loop feedback systems with Resonate.cx. Explore impactful examples in our insightful blog. -
Blogs
- Customer Experience
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- Retail
Ultimate Guide to Successful Retail CX Strategies
By Alvier Marqueses• 13 February 2026Master the best retail customer experience (CX) strategies to boost loyalty and sales. Learn how to leverage omnichannel support, AI personalization, and data analytics to put your customers at the... -
Blogs
- AI
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- Customer Experience
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- Retail
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- Voice of the Customer
AI + Human in Retail CX: The Balance That Wins 2026
By Alvier Marqueses• 2 February 2026Learn how to strategically use AI for task automation while preserving human-led support for high-stakes, emotional customer interactions. -
Blogs
- Customer Experience
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- CX News
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- Retail
Resonate CX Brings Current State of Retail 2025 UK Insights to London Executives Across Two Exclusive Events
By Alvier Marqueses• 30 November 2025London, United Kingdom, 2025 — Resonate CX hosted two exclusive executive events in London across 2025, each presenting findings from the Current State of Retail Customers: UK Market Research Report...
