Resonate CX Event

Childcare Customer Experience Opportunities 2026 | Australia

Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.

18

FEBRUARY

11:30AM – 01:30PM

Novotel Sydney Darling Square

19

FEBRUARY

11:30AM – 01:30PM

Novotel Southbank Brisbane

25

FEBRUARY

11:30AM – 01:30PM

Berth, Docklands VIC

Pre-register for the event

    Submitting means I agree with the Terms and Conditions.

    Key Opportunities Emerging Across Childcare in 2026

    Resonate CX brings together Australia’s childcare decision-makers for a private first look at the customer insights shaping 2026.

    Our 5th Annual Childcare Customer Opportunities Market Report uncovers what families are really telling providers, highlighting hidden opportunities, emerging risks, and the experience gaps that will define the year ahead.

    This event brings together childcare and out-of-school-care providers who want to stay ahead of changing customer expectations and turn insight into meaningful action. Join us to explore the findings, connect with peers, and walk away with clear, practical direction for 2026.

    This exclusive insight report will cover:

    • Key factors influencing parents’ choice of childcare centers in 2026 
    • The impact of evolving parental work patterns on childcare needs
    • In-depth look at childcare curriculums
    • Family-driven expectations for childcare staff
    • Understanding different family personas: their needs, decision-making processes, and how they interact with childcare services
    • Strategies to increase enrollment and foster long-term engagement 

    Unlock exclusive benefits

    • Early Access to 2026 Childcare Customer Insights – Be among the first to explore the findings from Resonate CX’s 5th Annual Childcare Customer Opportunities Market Report, with clear visibility into emerging expectations, risks, and growth opportunities for the year ahead.
    • Practical Takeaways You Can Act on Immediately – Go beyond theory with real-world examples and clear recommendations, helping you translate customer feedback into concrete actions across operations, experience, and engagement.
    • Industry Perspective You Won’t Get Elsewhere – Gain a broader view of how families are thinking, feeling, and deciding (benchmarked across the childcare and out-of-school-care sector) so you can confidently prioritise what matters most.

    Highlights you need to see

    Drive growth with our award-winning CXM platform

    50M+

    Transformed experiences

    Over 50 million experiences turned into delight

    8,000+

    Global super-users

    Includes concurrent active users all over the world.

    4.6/5

    Market leading rating

    Based on G2’s Global Rating for SaaS Companies

    Mita Bedi

    About the speaker

    Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.

    Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.

    Event details

    Childcare Customer Experience Opportunities 2026 | Sydney

    18th February (Wednesday)
    11:30AM – 01:30PM AEDT
    Novotel Sydney Darling Square
    17 Little Pier St, Darling Harbour NSW
    Event details

    Childcare Customer Experience Opportunities 2026 | Brisbane

    19th February (Thursday)
    11:30AM – 01:30PM AEST
    Novotel Southbank Brisbane
    38 Cordelia St, South Brisbane QLD
    Event details

    Childcare Customer Experience Opportunities 2026 | Melbourne

    25th February (Wednesday)
    11:30AM – 01:30PM AEDT
    Berth, 45 Newquay Promenade, Docklands VIC

    Related Resources

    • Events

      Childcare Customer Experience Opportunities 2025 Australia | Event

      AUSTRALIA – Register to our executive lunch and learn session. Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.
      Read Article
    • Events

      Child care customer opportunities 2024 image banner

      Unlocking Growth Opportunities in Childcare: Insights for 2024 | Event

      Get access to our comprehensive video report unveiled at the Resonate Childcare Customer Opportunities AU Event in 2024. 
    • Events

      Child care customer opportunities image banner

      Enhancing Customer Experience in Childcare Services 2022 | Event

      Get access to our comprehensive video report that delves into the evolving landscape of early childhood education and after-school care.