Insights on CX Analytics and Customer Feedback Featuring Thrive

COFFEE WITH RESONATE

Insights on CX Analytics and Customer Feedback Featuring Thrive Learning Centre

Join us for an episode of Coffee with Resonate as we tackle Thrive Learning Centre’s journey in enhancing customer experience with Resonate, focusing on strategic CX analytics and feedback to drive customer satisfaction.

We sit down with Craig Talberg from Thrive Early Learning Centres, delving into the heart of customer experience leadership.

KEY LEARNINGS

CX is Not Just a Metric

Implementing CX Onboarding

How Thrive adopted the Resonate platform to foster a deeper understanding of their service impact through customer feedback.

The Power of CX Analytics

Leveraging data to sculpt and refine the parent experience at Thrive.

Measuring Success with CX KPIs

The benchmarks Thrive uses to gauge customer satisfaction and operational excellence.

From Feedback to Action

Real-world examples of how customer experience analytics translate into tangible improvements.

The Journey Ahead

Thrive’s commitment to enhancing the parent experience and setting new standards in early childhood education.

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