Current State of Omni-Channel Retail: Market Insights 2025 | Australia
Watch our CEO Mita Bedi as she shares key insights from our 2025 Omni-Channel Market: Retail Insights Report.
Watch the Event Video
Don’t miss what retailers are raving about
“Key takeaways were the smooth returns process and how to identify shoppers without direct interaction.”
“Key takeaways were the returns process to gain market share and the importance of loyalty programs to keep customers engaged.”
“The report highlights how consumers are shifting between segments, evolving, and spending in new ways.”
“This got our attention to the voice of customer and messaging around convenience and speed purchase.“
Omni-channel Retail Market Insights Report Event Highlights 2025 | Australia
Watch the highlights during the unveiling of the never-before-seen insights from the 2025 Current State of Omni-Channel Retail Market Research Report—a must-know playbook to increase basket size & navigate shifting economic pressures.
This event was attended by the retail industry’s biggest players in Australia, hosted by CEO Mita Bedi.
This exclusive insight report will cover:
Moments from This Year’s Event
Mita Bedi
CEO & Co-Founder, Resonate CX
Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
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