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Tuuli Toivainen

Childcare Customer Experience: Opportunities for Growth

September 4, 2023November 3, 2020 by Tuuli Toivainen
Childcare customer experience

The childcare sector has experienced dramatic growth and childcare CX is becoming critical to the success of centers. The need …

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Categories COVID-19, Customer Experience Management, Education

Real time voice of patient improving customer experience in healthcare

September 4, 2023September 24, 2019 by Tuuli Toivainen
Customer experience

Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at …

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Categories Customer Experience Management, Healthcare

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Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
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Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
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Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
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NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
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BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
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  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite
    • Complaints Experience
    • Facial Emotion Analytics
    • Resonance – Market Research
  • Industries
    • Retail
    • B2B
    • Education
    • Local Government
  • Resources
    • Blog
    • CX Case Studies
    • CX Guides and eBooks
    • Reports
    • Videos
    • Webinars
    • Glossary
  • About Us
    • Partners
    • Newsroom
  • Request Demo