CX Resources
Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.
Featured Blogs
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- CX Insights
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- Education
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- Featured
The Deciding Factors: What Families Prioritise When Choosing a Nursery or Wraparound Care
Federico Sasse • July 10, 2025TLDR: Not too long ago, choosing a nursery or wraparound care felt straightforward. Parents needed a place they could trust.
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- CX Insights
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- Featured
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- Retail
How Mindsets and Dream Experiences Shape Retail Growth
Federico Sasse • July 8, 2025TLDR: It’s a bright summer Saturday in Sydney. The kind of day where shopping isn’t just about running an errand -
- CX Insights
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- Education
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- Featured
Churn Watch: Which Parent Segments Are Most Likely to Switch Nursery Providers—and Why?
Federico Sasse • July 4, 2025TLDR: Most families don’t leave a nursery in a dramatic exit. There’s no big speech. No confrontation. Instead, it starts
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- Event
Insights on the Rocks: CRE Executive Exchange & Market Insights | Event
Join us as we connect with the right people, gain timely insights, and be part of the conversation driving the office comeback. -
- Report
Insights on the Rocks: CRE Executive Exchange & Market Insights | United Kingdom | Report
Get first-hand insights on key experience drivers for a successful office return. -
- Event
Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Event
Join our CEO, Mita Bedi, as she presents the key findings from our exclusive Current State of Retail Customers: UK Market Research Report 2025. -
- Report
Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Report
Get first-hand insights on huge conversion opportunities in the UK Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights. -
- Report
Childcare Customer Opportunities 2025 New Zealand | Report
New Zealand – Your essential guide to understanding evolving customer needs, identifying growth opportunities, and navigating the future of childcare services. -
- Report
Current State of Omni-Channel 2025 New Zealand | Report
Get first-hand insights on huge conversion opportunities in the New Zealand Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights. -
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Current State of Customer Service and Experience Expectations USA 2025 | Report
This report examines the American consumers support journeys, pinpoints successes and failures, considers the target audience for design, and envisions the ideal interaction. -
- Case Study
TheirCare Case Study
Discover how TheirCare turned customer feedback into fuel for growth. By partnering with Resonate CX, TheirCare streamlined feedback across locations, boosted NPS, and transformed onboarding pain points into moments of delight. -
- Coffee with Resonate
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- Video
Elevating Customer Experience and Drive Growth with TheirCare | Video
Discover how TheirCare revolutionised how they track, analyse, and improve customer experience (CX) at every touchpoint.
