CX Resources
Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.
Featured Blogs
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- AI
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- Customer Experience
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- Voice of the Customer
Why Technology in CX Fails Without Human Insight
Aryne Monton • December 11, 2025CX technology isn’t the problem. Weak strategy and misalignment are. Discover how people-first CX drives better outcomes than tools alone.
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- Customer Experience
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- Feedback Management
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- Voice of the Customer
Types of Customer Experience (CX) Surveys – Templates with Sample Questions
Alvier Marqueses • December 8, 2025This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey. -
- CX Tips
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- General
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- Net Promoter Score
Types of NPS: Complete Guide to Relationship, Episodic, and Transactional Scores
Pallavi Jankiraman • December 5, 2025All of us have, at some point, received a text or email survey from our favourite service provider asking “How
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- Event
Current State of Customer Service and Experience Expectations 2025 AU | Event
Join our CEO Mita Bedi for key insights from our 2025 Current State of Customer Service and Experience Expectations Report. -
- Report
Current State of Customer Service and Experience Expectations 2025 | Australia | Report
This report examines the Australian consumers support journeys, pinpoints successes and failures, considers the target audience for design, and envisions the ideal interaction. -
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State of the Tenant: Insights Report Event 2025 | United Kingdom | Event
Join our CEO Mita Bedi’s as she presents the key findings from our exclusive State of Tenant: How CX Is Shaping the Future of Residential Rental in the UK. -
- Report
State of the Tenant: Insights Report 2025 | United Kingdom | Report
This report brings together senior decision-makers’ perspectives on how experience is redefining tenant expectations and value in 2025 in United Kingdom. -
- Event
Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Event
Join our CEO, Mita Bedi, as she presents the key findings from our exclusive Current State of Retail Customers: UK Market Research Report 2025. -
- Report
Retail Customer Opportunities: Market Insights Report 2025 | United Kingdom | Report
Get first-hand insights on huge conversion opportunities in the UK Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights. -
- Event
Current State of Omni-Channel Retail: Market Insights 2025 Australia | Event
Watch our CEO Mita Bedi as she shares key insights from our 2025 Omni-Channel Market: Retail Insights Report. -
- Webinar
Current State of Omni-Channel 2025 Australia | Webinar
Watch our Sales Director Paul Stubley as he presents the key findings from our exclusive Current State of Omni-Channel Market Research Report 2025. -
- Report
Current State of Omni-Channel Retail 2025 Australia | Report
Get first-hand insights on huge conversion opportunities in the Australian Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.
