CX Resources
Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.
Featured Blogs
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- Customer Experience
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- Featured
Why Improving Customer Experience across the Entire Journey Is Important to Boost Organisational Performance
Alvier Marqueses • May 13, 2025Customer expectations aren’t what they used to be. With companies like Amazon, Apple, and Google setting the standard for seamless,
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- Customer Experience
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- CX Tips
How to Design an Effective Omnichannel Customer Experience
Alvier Marqueses • May 7, 2025Imagine this: A loyalty program member spots a new product online and wants to use their reward points to get a discount. -
- CX Tips
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- Net Promoter Score
12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)
Alvier Marqueses • April 28, 2025The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business.
1-9 of 67 results
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- Event
State of the Workplace: What Experience Drivers Are Accelerating The Office Comeback 2025 | Event
Get first-hand insights on key experience drivers for a successful office return. -
- Report
State of the Workplace: What Experience Drivers Are Accelerating The Office Comeback Report 2025 | United Kingdom | Report
Get first-hand insights on key experience drivers for a successful office return. -
- Event
Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Event
Get access to our comprehensive video report unveiled at the Resonate Current State of Retail Customers: UK Market Research Report 2025. -
- Report
Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Report
Get first-hand insights on huge conversion opportunities in the UK Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights. -
- Event
State of the Workplace: What Experience Drivers Are Accelerating The Office Comeback 2025 | Event
Get first-hand insights on key experience drivers for a successful office return. -
- Report
Childcare Customer Opportunities 2025 New Zealand | Report
New Zealand – Your essential guide to understanding evolving customer needs, identifying growth opportunities, and navigating the future of childcare services. -
- Report
Current State of Omni-Channel 2025 New Zealand | Report
Get first-hand insights on huge conversion opportunities in the New Zealand Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights. -
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Current State of Customer Service and Experience Expectations USA 2025 | Report
This report examines the American consumers support journeys, pinpoints successes and failures, considers the target audience for design, and envisions the ideal interaction. -
- Case Study
TheirCare Case Study
Discover how TheirCare turned customer feedback into fuel for growth. By partnering with Resonate CX, TheirCare streamlined feedback across locations, boosted NPS, and transformed onboarding pain points into moments of delight.
