CX Resources
Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.
Featured Blogs
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- Customer Experience
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- Feedback Management
How to Handle Fake Online Reviews
Aryne Monton • October 18, 2025Protect your brand’s credibility. Discover expert strategies for identifying suspicious online reviews and building a genuine, positive review culture to outweigh any negativity.
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- Customer Experience
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- Featured
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- Voice of the Customer
The Definitive Guide to Choosing the Right CXM Software
Alvier Marqueses • October 14, 2025Choosing the right CXM software requires strategy. Follow this definitive guide to define CX goals, vet integration needs, and select a vendor for a long-term strategic partnership. -
- Featured
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- Feedback Management
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- Voice of the Customer
The 3 Customer Profiles You Cannot Ignore
Aryne Monton • October 10, 2025Stop treating all customers the same. Discover the 3 crucial customer profiles—Low-Touch Realist, Practical Resolver, and Heavy Seeker—and tailor your CX strategy to maximize loyalty and minimize churn.
1-9 of 70 results
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- Event
Current State of Customer Service and Experience Expectations 2025 AU | Event
Join our CEO Mita Bedi for key insights from our 2025 Current State of Customer Service and Experience Expectations Report. -
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State of Customer Service Expectations 2025 Australia | Report
This report examines the Australian consumers support journeys, pinpoints successes and failures, considers the target audience for design, and envisions the ideal interaction. -
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悉尼华人商业领袖的客户体验大师课 2025 | Australia | Event
Join us on October 22 for an exclusive Customer Experience Masterclass designed for Chinese business leaders in Sydney. -
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State of the Tenant: Insights Report Event 2025 | United Kingdom | Event
Join our CEO Mita Bedi’s as she presents the key findings from our exclusive State of Tenant: How CX Is Shaping the Future of Residential Rental in the UK. -
- Report
State of the Tenant: Insights Report Event 2025 | United Kingdom | Report
This report brings together senior decision-makers’ perspectives on how experience is redefining tenant expectations and value in 2025. -
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Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Event
Join our CEO, Mita Bedi, as she presents the key findings from our exclusive Current State of Retail Customers: UK Market Research Report 2025. -
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Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Report
Get first-hand insights on huge conversion opportunities in the UK Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights. -
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Current State of Omni-Channel Retail: Market Insights 2025 Australia | Event
Watch our CEO Mita Bedi as she shares key insights from our 2025 Omni-Channel Market: Retail Insights Report. -
- Webinar
Current State of Omni-Channel 2025 Australia | Webinar
Watch our Sales Director Paul Stubley as he presents the key findings from our exclusive Current State of Omni-Channel Market Research Report 2025.
