CX Resources
Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.
Featured Blogs
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- Customer Experience
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- General
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- Net Promoter Score
30-60-90-Day NPS Strategic Plan for Launching and Scaling NPS Programs
Alvier Marqueses • January 27, 2026Learn how to build an effective NPS strategic plan using our 30-60-90 day roadmap. Launch surveys, set up feedback loops, and improve customer loyalty fast.
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- Net Promoter Score
NPS Software Buyer’s Checklist: 47 Questions to Ask Vendors
Alvier Marqueses • January 23, 2026NPS software decisions should not be guesswork. Use this 47-question buyer’s checklist to compare vendors, uncover gaps, and select a tool that genuinely supports your CX goals. -
- General
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- Net Promoter Score
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- Voice of the Customer
How to Combine NPS and Voice of Customer for a Complete CX Measurement System
Aryne Monton • January 21, 2026NPS (Net Promoter Score) works best when embedded within a comprehensive Voice of Customer (VoC) strategy rather than operating in isolation. When aligned to key moments in the customer journey, NPS helps organizations understand not just how customers feel, but where and why those experiences are breaking down or exceeding expectations. Effective integration requires three key elements: connecting NPS data with other feedback channels (surveys, social media, support interactions), creating closed-loop processes that turn journey-level insights into action, and building cross-functional workflows that ensure learnings improve experiences at every stage of the customer lifecycle.
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- Report
State of the Flexible Workspace 2026 United Kingdom | Report
Understand what’s changing, why it matters, and how to respond. Clear insight into what truly drives office attendance and what to do next. -
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Childcare Customer Opportunities 2026 USA | Report
Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future. -
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Nurseries Customer Opportunities 2026 United Kingdom | Report
Gain insights into parent priorities, evolving nursery needs, curriculum expectations, and regional trends to secure your nursery centre’s future. -
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Childcare Customer Opportunities 2026 Australia | Report
Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future. -
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Current State of Customer Service and Experience Expectations 2025 AU | Event
Join our CEO Mita Bedi for key insights from our 2025 Current State of Customer Service and Experience Expectations Report. -
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State of the Tenant: Insights Report Event 2025 | United Kingdom | Event
Join our CEO Mita Bedi’s as she presents the key findings from our exclusive State of Tenant: How CX Is Shaping the Future of Residential Rental in the UK. -
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Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Event
Join our CEO, Mita Bedi, as she presents the key findings from our exclusive Current State of Retail Customers: UK Market Research Report 2025. -
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Current State of Customer Service and Experience Expectations 2025 | Australia | Report
This report examines the Australian consumers support journeys, pinpoints successes and failures, considers the target audience for design, and envisions the ideal interaction. -
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State of the Tenant: Market Insights 2025 | United Kingdom | Report
This report brings together senior decision-makers’ perspectives on how experience is redefining tenant expectations and value in 2025 in United Kingdom.
