Alvier Marqueses
Alvier Marqueses is the Growth Marketing Manager of Resonate CX. He possesses significant experience as a growth marketing manager, underpinned by a robust background in digital marketing and search visibility engineering. He has a demonstrated history of driving revenue growth across organisations in SaaS, real estate, legal, consultancy, ecommerce, and the B2B field. He earned a Bachelor of Arts degree in Legal Management from the University of Santo Tomas, Philippines.
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The Definitive Guide to Choosing the Right CXM Software
Choosing the right CXM software requires strategy. Follow this definitive guide to define CX goals, vet integration needs, and select a vendor for a long-term strategic partnership.
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Customer Experience Data Integration: Connecting Feedback to Action
Unify customer experience data across every touchpoint to eliminate silos, accelerate response, and turn real-time feedback into automated actions.
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How to Rebuild Trust After a Bad Customer Experience
A bad customer experience doesn't have to be the end. This guide shows businesses how to recover from a service mistake, rebuild customer trust, and even strengthen loyalty through effective and proactive communication.
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Best Platforms for Collecting Parent Feedback in Childcare Centres
Parent feedback in childcare is no longer optional. Discover how structured digital platforms improve parent communication, strengthen NQS compliance, and protect enrolment stability across multi-centre childcare networks.
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How External AI Like ChatGPT Is Changing Customer Service
Customers now consult external AI before contacting your service team. Here’s why that changes your funnel, your agent baseline, and your CX strategy.
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Sentiment Analysis: Guide To Unlocking Customer Insights
Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making.
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Ultimate Guide to Successful Retail CX Strategies
Master the best retail customer experience (CX) strategies to boost loyalty and sales. Learn how to leverage omnichannel support, AI personalization, and data analytics to put your customers at the heart of your business.
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How to Build a Customer-Centric Culture in 5 Practical Steps
Most companies claim to be customer-centric, but few can prove it in daily decisions. Learn the 5 practical mechanisms from leadership alignment to unavoidable VoC data that turn vague mission statements into a culture that actually sticks.
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AI Customer Experience: What Actually Works (and What Doesn’t) in 2026
Cut through AI-washing in customer experience. Get honest assessment of AI capabilities (77% find chatbots frustrating), realistic implementation timelines (6-12 months), and proven hybrid approaches that actually work.
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What Executives Can Learn from the UK’s CX Champions
Discover why the UK is a global leader in customer experience by treating CX as a disciplined operating system rather than a temporary program.
