Article Category

Complaints Experience

1-6 of 6 results

Return to Main Blog

Blog
The Power of Closing the Feedback Loop in Voice of Customer

By Aryne Monton • July 26, 2024

Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses

Read More
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience

By Alvier Marqueses • May 13, 2024

Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage - from pre-shop research to post-purchase engagement. Learn how to delight customers & win...

Read More
Blog
Customer Feedback: A Comprehensive Guide

By Alvier Marqueses • March 15, 2024

Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to collect it, analyze it, and use...

Read More
Blog
Turn Your Unhappy Clients into Lifelong Advocates

By Asendium • July 22, 2019

It’s interesting that a complaints feedback process can be described as an experience. But if you actually think about it,

Read More
Blog
Negative Feedback

By Resonate Solutions • July 26, 2018

Disgruntled customers are your biggest resource for improvement. If a customer complains it doesn’t necessarily mean they are going to

Read More
Blog
The Limitations of Frontline Focused Feedback Programs

By Resonate • August 29, 2016

I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and

Read More