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Frontline Impact

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Customer Obsession: The Most Profitable Strategy

By Alvier Marqueses • January 30, 2026

Stop treating customer obsession as a slogan and start using it as a growth engine. Learn how to turn feedback into revenue by removing friction and prioritizing operational excellence.

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Employee Experience (EX) and Customer Experience (CX): Why Frontline Alignment Drives Revenue

By Alvier Marqueses • January 12, 2026

Discover four practical steps to align your frontline teams with CX goals to ensure every customer interaction contributes to long-term business growth.

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Why Culture Is the Foundation of Customer-Centric Transformation

By Alvier Marqueses • November 7, 2025

Your CX transformation fails without the right culture. Discover the roadmap to measure culture readiness and connect employee engagement to real financial growth and customer loyalty.

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Closed Loop Feedback Empowers the Frontline

By Anchalee Hasty • September 20, 2016

TLDR: What is closed-loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a

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