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Why Culture Is the Foundation of Customer-Centric Transformation

By Alvier Marqueses • November 7, 2025

Your CX transformation fails without the right culture. Discover the roadmap to measure culture readiness and connect employee engagement to real financial growth and customer loyalty.

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Closed Loop Feedback Empowers the Frontline

By Anchalee Hasty • September 20, 2016

TLDR: What is closed-loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a

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