Net Promoter Score – Stop Obsessing Over the Score
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely …
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …