Resonate cx resources

Author Archive

Resonate

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Seasonal Employee Experience

A remarkable season to enchant (not only) your customers

It’s that magical time of the year again, and here’s your chance to enlighten your customers with a great customer

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A Holistic Approach to Experience: Why CX and EX are equally important.

Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together

Blog

Pouring Coffee on a cup

How a Coffee Shop Had Me, Lost Me and Got Me Back Again: A lesson in Customer Centricity, Loyalty and the Importance of a Name.

As with the majority of Sydney workers, I start my day with a coffee. Most days, my cup and I

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#CxBites: 3 Must-haves That Will Set You Up For An NPS Win.

Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will

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CX Bites

We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us

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NPS Discussion

3 Key Steps Before You Start An NPS Program

Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped?

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Customer Experience Touchpoints

Top 4 Make or Break Customer Experience Touch Points

Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments

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Women in Tech

5 Aussie Women Who Are Leading Tech In 2018

2018 is an exciting year for women in technology. No longer is technology start-ups a space for men to shine

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customer feedback

4 Ways You Can Create a Feedback Culture In Your Company

So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue

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Resonate + Microsoft