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Anchalee Hasty

From ME to WE – driving a team culture for better customer experience

by Anchalee Hasty

Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety … Read more

Categories Uncategorized

Using Business Driver Data to be more Proactive with CX

by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside … Read more

Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Leading the Change for Customer Experience

by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply … Read more

Categories Customer Experience Management, Resonate Insider

Four Steps to Driving Customer Experience in an Organisation

by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than … Read more

Categories Best Practices, Customer Experience Management, Resonate Insider

Net Promoter Score – Stop Obsessing Over the Score

by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over … Read more

Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Closed Loop Feedback Empowers the Frontline

by Anchalee Hasty

What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a … Read more

Categories Best Practices, Customer Experience Management, CX Metrics

The Customer Experience Glossary – Part 1

by Anchalee Hasty

Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help … Read more

Categories Uncategorized

Driving Customer Advocacy with Co-creation

by Anchalee Hasty
Driving-Customer-Advocacy-with-Co-creation

Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed … Read more

Categories Uncategorized

Our Delivery Methodology

by Anchalee Hasty
Blog-Resonate-Methodology

Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited … Read more

Categories Best Practices, Customer Experience Management, Resonate Insider

Recent Posts

  • The Must Haves for Successful CX Programs in LGA
  • A 4-Step Approach to Turn Customer Data into Insights
  • 3 Ways B2B Businesses Benefit from a Voice of the Customer Program
  • Why Customer Feedback Programs are Essential for B2B Companies
  • Improve Customer Experience with These Top 5 Technologies

Categories

  • Best Practices
  • COVID-19
  • Customer Experience Management
  • CX Metrics
  • CXBites
  • Employee Experience
  • New Normal Series
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  • Voice of the Customer

Recent Comments

  • CX and VoC Programs – 3 tips for selecting a partner on Our Delivery Methodology
  • 5 ways to make sure your Voice of Customer Program gets you actionable insights on Improving CX: Are you in it for the Long Run? You Should Be!
  • It’s time to change the CX conversation on No Substitute for Listening to and Observing Customers
  • Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes on 3 Key Focus Points to Increase NPS post-COVID-19
  • Different types of NPS - why and when to use them on 3 Must-do Strategies to Manage your NPS Program during COVID-19

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Successful Voice of the Customer Program

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Facial Emotion Analytics

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Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite
    • Complaints Experience
    • Facial Emotion Analytics
    • Market Research
  • NPS®
    • NPS® Platform
    • NPS® Case Studies
  • Industries
    • Retail
    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Blog
    • E-commerce Insights 2021
    • Customer Experience Glossary
  • About Us
    • Resonate Team
    • Women @ Resonate
    • Partners
    • Newsroom
  • Request Demo