From ME to WE – driving a team culture for better customer experience
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety … Read more
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety … Read more
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside … Read more
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply … Read more
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than … Read more
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over … Read more
What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a … Read more
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help … Read more
Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed … Read more
Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited … Read more