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A Beginner’s Guide to Text Analytics

June 3, 2025April 5, 2024 by Aryne Monton
text-analytics-hero-img

Take a look at this review below: Seems easy enough to decipher that the customer was pleased with the staff

Categories Customer Experience, Text Analytics

CSAT and NPS: What Are They and When Do You Use Them 

May 2, 2025January 8, 2024 by Aryne Monton
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CSAT and NPS: Differences and Similarities Meet Sarah, a CEO of a rapidly growing skincare brand. Her company is on

Categories Net Promoter Score

Why Closed Loop Feedback is Important to Increased Customer Advocacy 

October 11, 2024October 26, 2023 by Aryne Monton
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In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop

Categories Customer Experience, CX Tips, General, Retail

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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • VoC Management Platform
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo