Resonate cx resources

Author Archive

Aryne Monton

Content Specialist at Resonate CX. She translate complex trends into engaging narratives that resonate across the globe.

Blog

Understanding The Key Levels of CX Programmes: From Basics to Breakthroughs

Picture this: A retail brand enters a new market. The people running it have done their research, but they need

Blog

hear what people are really saying

Inside the Customer’s Mind: 3 Key Perceptions That Define Customer Experience

Every customer interaction leaves an impression—sometimes positive, sometimes forgettable, and occasionally frustrating. But how do businesses ensure those impressions lead to loyalty and advocacy?

Blog

Top 5 Customer Experience (CX) Books to Read for 2025

What drives a customer to stay loyal, to rave about your brand, or to choose you over countless competitors? The

Blog

Put Customers at the Centre Stage, and Watch Your Business Transform

Imagine for a moment that your business is a grand theatre. At the center of the spotlight stands your customer.

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Utilising customer feedback to improve flexible workspace real estate services

Wouldn’t it be great to know exactly what your tenants think—right now, in real time, and all the time?

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How Commercial Real Estate Can Win the Office Comeback: Resonate CX’s Insights Report

With businesses establishing a presence in new areas post-pandemic, employees' relationship with the office has fundamentally changed.

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Resonate CX named a G2 Market Leader for its customer experience management platform

On G2’s Fall 2024 Report, Resonate CX is proud to be officially included in the high-standing market grid for Leaders

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Understanding the Post-Pandemic Office Market: Challenges and Opportunities

The COVID-19 pandemic forever shaped the office market, even 5 years later. The biggest change is the move to hybrid work models.

Blog

How to Amplify Online Reviews and Why It’s Important for Your Brand

Resonate CX is at the center of Social Suite, whose primary focus is to assist businesses like yours accelerate customer delight with an AI-native customer experience management (CXM) platform.

Blog

Retail CX Insights: Strategies to Improve CX and Loyalty (Part 3)

In our previous blog, we explored the diverse needs, preferences, and dream experiences of NEOs and Traditionals. If you need a refresher or haven’t read them yet, here’s where you can read the previous blog.