Resonate CX Event

State of the Flexible Workspace Market Insights Report 2026 | United Kingdom

March 12, 2026 | 08:00AM – 09:30AM
Radisson Blu Hotel, London Bloomsbury

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Why the Flexible Workspace Experience Matters More Than Ever

Deeper insights. Clearer signals. Action you can actually use.

The State of the Flexible Workspace Market Insights Report 2026 goes beyond surface-level trends to reveal what’s really driving demand, usage, and engagement across flexible and hybrid workspaces.

Building on the first edition, this year’s report introduces a sharper, two-layer approach. Year-on-year trackers show how flexible usage patterns and expectations are evolving, while deeper analysis explores the decision dynamics, trade-offs, and investment priorities that influence where, when, and why people choose flexible spaces.

With clearer “what’s changed,” smarter segmentation, and practical guidance, the report delivers a playbook for understanding commute reality, anchor days, decision-making power, and the flexible experiences most likely to unlock increased attendance, loyalty, and value.

This is not just insight—it’s direction for what to do next.

This exclusive insight report will cover:

  • Comparative insights: What has shifted since the first edition – demand signals, utilisation trends, and evolving customer expectations in flex environments. 
  • Drivers of utilisation: Which experience improvements actually increase days on-site (+1, +2) and strengthen member engagement. 
  • Acquisition and conversion: What moves prospects from enquiry to tour to sign-up, and where experience friction causes drop-off. 
  • Regional hotspots: Where the biggest gaps between expectations and reality exist – and the opportunities for flex operators and CRE providers. 
  • Advocacy and NPS: Who promoters and detractors are, and what drives renewals, upgrades, and churn. 
  • Future lens: Sustainability, hospitality-led service, technology, and generational shifts shaping tomorrow’s flexible workspace. 

Gain exclusive access

  • Perspectives from industry leaders on what’s shaping commercial real estate in 2026.
  • Practical insights on how experience is influencing value, retention, and tenant expectations.
  • An opportunity to connect with peers and exchange ideas in a room of senior decision-makers.

A look back from last year’s event

Highly rated by last year’s attendees—don’t miss out.

Drive growth with our award-winning CXM platform

50M+

Transformed experiences

Over 50 million experiences turned into delight

8,000+

Global super-users

Includes concurrent active users all over the world.

4.6/5

Market leading rating

Based on G2’s Global Rating for SaaS Companies

Mita Bedi

About the speaker

Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.

Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.

Event details

State of the Flexible Workspace
Market Insights Report 2026 | UK

12th March (Thursday)
08:00AM – 09:30AM
Radisson Blu Hotel, London Bloomsbury

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