Current State of Omni-Channel Retail: Market Research 2026 | Australia
Pre-register for the event
The Strategic Opportunities Shaping Retail’s Future
Resonate CX is proud to host its 5th Annual Retail Executive Event in Australia for 2026, an exclusive, invite-only gathering focused on the current state of omni-channel retail. As Australia’s leading Customer Experience platform and a trusted voice in the retail sector, Resonate CX continues to uncover the trends and performance drivers shaping the future of retail.
The 2026 Retail Market Insights report delivers an in-depth analysis of evolving consumer behaviours, changing shopping preferences, and the growing demand for seamless integration across digital and physical channels. Powered by extensive market research and Voice-of-Customer (VoC) analytics, the report explores omni-channel performance realities from conversion and cart abandonment to fulfilment expectations and in-store experience alignment.
Join us for an executive-level deep dive into the insights defining Australia’s retail landscape, and discover practical, data-driven strategies to optimise customer interactions, improve conversion, increase basket size, and stay competitive in an increasingly connected retail environment.
This exclusive insight report will cover:
Gain exclusive access
A look back from last year’s event
Drive growth with our award-winning CXM platform
50M+
Over 50 million experiences turned into delight
8,000+
Includes concurrent active users all over the world.
4.6/5
Based on G2’s Global Rating for SaaS Companies
About the speaker
Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
Current State of Omni-Channel Retail: Market Research 2026 | Sydney
Current State of Omni-Channel Retail: Market Research 2026 | Brisbane
Current State of Omni-Channel Retail: Market Research 2026 | Melbourne
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