Current State of Retail Customer Opportunities: Market Research Report 2025-2026 | United Kingdom
Get first-hand insights on huge conversion opportunities in the UK Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.
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What the Best in the Industry Say About This Report
“My key takeaway was discovering the differences between Traditionals and NEOs. It was fascinating and gives us a real opportunity to build on these insights with our most valuable customers—understanding what drives value, why it matters, and how to prioritize.“
“Key takeaway was the NEO segment, I think it’s a really powerful segment and brands are under utilizing it. The fact they’re looking for convenience, technology, and anything to make their lives easier is what’s going to cut through retail businesses. “
“Main takeaway was how execution is still critical, whether you’re providing convenience, availability, or the right experience to your customer. It’s how you do it, it’s the most important factor.”
Queue Fatigue is Real
shoppers are looking for staff allocation in check-outs
Speed Trumps Shipping
shoppers prefer shopping in-store to get item immediately
Value Wins, Not Discounts
NEO shoppers are willing to pay at least 5% extra for the dream experience
NEOs Drive the Impulse
factors driving unplanned purchases come are led by NEOs.
Uncovering Opportunities in the Retail Landscape
Resonate’s 4th Annual Retail Insight Report is here. As Australia’s leading Customer Experience platform and a trusted partner in the retail industry, Resonate delivers deep, data-driven perspectives on the evolving customer landscape.
Building on the success of our 2024 Brick-and-Mortar Report, this latest release uncovers the opportunities shaping the future of retail. From shifting customer expectations to market priorities, the report highlights the insights that matter most—helping retail leaders unlock growth, reduce churn, and strengthen customer loyalty.
Get the insights you need to stay ahead in a rapidly changing retail environment.
This exclusive insight report will cover:
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Retail Customer Opportunities: Market Insights Report Event Highlights 2025 | UK
Watch the highlights during the unveiling of the never-before-seen insights from the 2025 Retail Customer Opportunities: Market Insights Report — a must-know playbook to increase basket size & navigate shifting economic pressures.
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