Education Customer Experience Management Solutions
Elevate Childcare Experiences with
AI-Powered Insights
From Parent Love to Staff Loyalty—It’s All Connected
Boost occupancy, reduce churn, and enhance operational efficiency with Resonate’s cutting-edge Customer Experience Management platform.
Experience the CXM platform made for educators
Rated (4.7 stars) on G2
Hear what our clients say
What’s Broken in CX Today
Transform every interaction into an opportunity for growth
Students churn and switch providers
You need to know which stores are slipping — and why others are winning.
Ensuring quality of services whilst dealing with staffing issues
Is it product mix? Staff knowledge? Store experience? You deserve answers — not assumptions.
Staff retention
Stop flying blind on rostering. Learn when you’re overstaffed and when you’re missing sales opportunities.
Experience That Sticks — For Families and Teams
Close Every Feedback Loop, Every Time
Your area and centre managers want one thing: no feedback left behind.
With My Queues, they can:
Track every parent response from start to finish
Assign the right teams, leave notes, tag actions
Move feedback from “Pending” to “Closed” in real-time
Faster follow-up. Clear accountability. Happy families.
Retain Your Best People Parents leave when staff do.
With Resonate EX, you’ll finally know what’s driving employee turnover—and how to stop it.
Capture employee feedback
Turn your employees into your biggest brand advocates
Share Ideas
Discover the great ideas hidden within your team
Give Kudos
Build your team’s culture into a positivity powerhouse
Because happy staff = happy families.
See how leading childcare centres are driving market share using our AI-powered CXM
"By implementing these touchpoints, we gained valuable insights into their early experiences and could make improvements accordingly."
Christian O'Meara
General Manager and Support
“We chose Resonate because it’s a beautiful, simple program that our teams use very easily. It’s intuitive and provides us with exactly what we need in terms of family relationships.”
Sam Wallace
Group General Manager
Product and Partnerships
“I cannot imagine how we could replace this system and the insights it provides now that it’s embedded into our day-to-day management.”
Sam King
Chief Executive Officer
Talk to one of our childcare CX experts and find out how to drive occupancy using customer experience management.
FAQs
The platform focuses on increasing advocacy, reducing churn, and optimising conversion rates. It implements always-on listening programs that track customer sentiment and detect early warning signs of dissatisfaction. These insights help centre managers, principals, etc. address issues proactively, retaining families and driving positive word-of-mouth, which is critical in the high-trust childcare industry.
The platform provides post-tour feedback tools, enabling centre managers, principals, leaders, etc. to receive actionable insights about parent experiences. It helps identify specific areas like tour timing, noise levels, or key parent concerns (e.g., vegan menus or child/student allergies), allowing centre managers to adapt tours effectively to highlight aspects valued by prospective families.
By acting as a “smoke detector” for early churn signals, the platform enables centres to proactively address concerns. Tools like episodic feedback surveys for moments such as room transitions and reductions in attendance days ensure timely interventions.
For example, the CXM platform runs onboarding surveys at key intervals (30, 60, and 90 days), ensuring a smooth transition for new families. It detects issues during this critical period and enables swift remediation by centre managers. Additionally, relationship surveys measure sentiment over time, providing actionable insights to prevent churn through targeted interventions.
By integrating real-time feedback loops, the platform identifies underperforming centres, dissatisfied customers, or problematic touchpoints (e.g., room transitions or staff changes). Centre directors and regional managers can quickly access and act on these insights, addressing potential churn or dissatisfaction before it escalates.
The platform's discover and insights features allow head offices to analyze data at macro and micro levels. For example, it identifies trends in specific regions, centres, or demographics, enabling targeted investments in facilities, staff, or programs. Text analytics also help prioritize cost-effective solutions, such as improving parking or enhancing specific room facilities.
Overall, the platform enables validation of business decisions through granular data insights. It can pinpoint whether operational investments, like improved facilities, are more impactful than high-cost CRM upgrades, ensuring resources are allocated effectively.
Related Resources
Events
Unlocking Growth Opportunities in Childcare: Insights 2024
Get access to our comprehensive video report unveiled at the Resonate Childcare Customer Opportunities Event AU in 2024.
Report and Whitepapers
Childcare Customer Opportunities 2024 Report
Your essential guide to understanding evolving customer needs, identifying growth opportunities, and navigating the future of childcare services.
Blog
The 2024 Guide to Winning in Childcare CX: Insights & Strategies
According to the Childcare Customer Experience 2024 research report, 3 in 5 respondents with children are either using or intend to use childcare/OSHC in the next 5 years.
