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    The Deciding Factors What Families Prioritise When Choosing a Nursery or Wraparound Care

    The Deciding Factors: What Families Prioritise When Choosing a Nursery or Wraparound Care

    By Federico Sasse • July 10, 2025
    TLDR: Not too long ago, choosing a nursery or wraparound care felt straightforward. Parents needed a place they could trust.
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    Which Parent Segments Are Most Likely to Switch Nursery Providers—and Why

    Churn Watch: Which Parent Segments Are Most Likely to Switch Nursery Providers—and Why?

    By Federico Sasse • July 4, 2025
    TLDR: Most families don’t leave a nursery in a dramatic exit. There’s no big speech. No confrontation. Instead, it starts
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    How Nursery Subsidies Are Shaping Provider Choice and Competition

    How Nursery Subsidies Are Shaping Provider Choice and Competition

    By Federico Sasse • July 1, 2025
    TLDR: For years, in the United Kingdom for example, families have been caught in a tough balancing act: wanting the
  • Blog

    How Work Patterns & Other Factors Are Reshaping Childcare Needs

    By Federico Sasse • June 13, 2025
    TLDR: The childcare landscape in Australia is in the midst of a transition. As work patterns shift and families rethink
  • Blog

    The Three Childcare Parent Personas: How Each Family Segment Chooses a Provider

    By Federico Sasse • June 3, 2025
    TLDR: Not all parents’ childcare needs are created equal. Some drop off every day without a second thought. Others debate
  • Blog

    Childcare Leaders Gather Across Australia for Exclusive Reveal of Resonate CX’s 2025 Parent Insights Report 

    By Aryne Monton • May 1, 2025
    Australia – Resonate CX, Australia’s leading Customer Experience (CX) platform and trusted partner to the childcare and out-of-school-care sector, released
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    Teacher Walking her Students

    The 2024 Guide to Winning in Childcare CX: Insights & Strategies

    By Aryne Monton • April 10, 2024
    Introduction The Childcare CX and Outside of School Hours Care (OSHC) landscape is expanding. With significant changes coming to the
  • Blog

    Childcare customer experience

    Childcare Customer Experience: Opportunities for Growth

    By Tuuli Toivainen • November 3, 2020
    The childcare sector has experienced dramatic growth and childcare CX is becoming critical to the success of centers. The need