Aryne Monton
Content Specialist at Resonate CX. She translate complex trends into engaging narratives that resonate across the globe.
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30-60-90-Day NPS Strategic Plan for Launching and Scaling NPS Programs
Learn how to build an effective NPS strategic plan using our 30-60-90 day roadmap. Launch surveys, set up feedback loops, and improve customer loyalty fast.
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How to Combine NPS and Voice of Customer for a Complete CX Measurement System
NPS (Net Promoter Score) works best when embedded within a comprehensive Voice of Customer (VoC) strategy rather than operating in isolation. When aligned to key moments in the customer journey, NPS helps organizations understand not just how customers feel, but where and why those experiences are breaking down or exceeding expectations. Effective integration requires three key elements: connecting NPS data with other feedback channels (surveys, social media, support interactions), creating closed-loop processes that turn journey-level insights into action, and building cross-functional workflows that ensure learnings improve experiences at every stage of the customer lifecycle.
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Resonate CX Celebrates G2 Winter 2026 Wins, Reinforcing Its Momentum as a Fast-Growing CX Leader
Sydney, Australia – January 2026 – Resonate CX has been recognised in G2’s Winter 2026 Reports, earning multiple badges that reflect its accelerating growth and impact in Customer Experience Management (CXM).
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Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure
Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every loop.
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Resonate CX Hosts Exclusive UK Executive Lunch Revealing What’s Driving In-Store Retail Growth in 2025
Resonate CX has concluded an exclusive executive lunch in London, bringing together senior retail leaders to explore insights from its 2025 Current State of Retail Customers UK research. The closed-door session focused on the in-store experience drivers shaping conversion, loyalty, and customer advocacy as retailers plan for FY26.
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What is Customer Centricity?
TLDR: When was the last time you stopped designing what you thought was the problem, and asked customers what they
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Eliminating “Bad Profits” to Unlock Loyalty-Driven Customer Experience (CX) Growth
Are your fees driving customers away? Discover how identifying and eliminating "bad profits" transforms customer resentment into long-term loyalty and increased customer lifetime value.
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How to Handle Fake Online Reviews
Protect your brand's credibility. Discover expert strategies for identifying suspicious online reviews and building a genuine, positive review culture to outweigh any negativity.
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The 3 Customer Profiles You Cannot Ignore
Stop treating all customers the same. Discover the 3 crucial customer profiles—Low-Touch Realist, Practical Resolver, and Heavy Seeker—and tailor your CX strategy to maximize loyalty and minimize churn.
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The Future of Experience Management in a Recession
Is your CX recession-proof? Discover the three essential pillars of a resilient customer experience strategy: empowering self-service, data-driven personalization, and innovation.
