Resonate CX EVENT

Childcare Customer Experience Opportunities 2026 | New Zealand

Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.

Monday | 3rd of August, 2026

11:30 AM – 01:30 PM

Voco, Auckland

Pre-register for the Event

Key Opportunities Emerging Across Childcare in 2026

Resonate CX brings together New Zealand’s childcare decision-makers for a private first look at the customer insights shaping 2026.

When families Our 3rd Annual Childcare Customer Opportunities Market Report uncovers what families are really telling providers, highlighting hidden opportunities, emerging risks, and the experience gaps that will define the year ahead, pay $13,000+ a year, they don’t stay quiet when trust breaks. They research alternatives. They read reviews. And then they leave (often before you know they were at risk)

This event brings together childcare and out-of-school-care providers who want to stay ahead of changing customer expectations and turn insight into meaningful action. Join us to explore the findings, connect with peers, and walk away with clear, practical direction for 2026.

What You’ll Take Away

Churn: early signals, intent to switch, and what keeps families staying
Acquisition: how families shortlist centres today (search, reviews, recommendations)
Conversion: what improves tour-to-enrolment (before, during and after the tour)
Safety and trust: what builds confidence, and what triggers switching
Year-on-year shifts: what’s changing from 2025 to 2026, with a childcare vs OSHC view

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MEET YOUR HOST

Mita Bedi

CEO & Co-Founder, Resonate CX | Childcare Industry Keynote Speaker

Mita Bedi is one of the most recognized voices in childcare customer experience globally. She has hosted 20+ executive childcare events across Australia, New Zealand, and the UK — speaking to 1,200+ childcare leaders live.

She delivered 30+ keynotes in 2025 alone, including the Early Childhood Council National Conference, the Busy Bees CX Annual Conference, and the Guardian Childcare & Education Network.

About Resonate CX

Resonate CX is the customer experience platform built for multi-location childcare operators. Trusted by 4,500+ centers globally — including BrightPath, Guardian Childcare & Education, Busy Bees, and Journey Early Learning. 

We turn real-time parent feedback into higher occupancy, stronger retention, and faster action on the ground. Rated 4.7/5 on G2. 50M+ parent experiences analyzed.

Trusted by Leading Childcare Providers Across the Globe

Don’t Just Take Our Word For It — Hear From Childcare Leaders Across Australia and the UK

“Key takeaways were how important it is to measure the customer experience in real-time.”
Chris Fischer
Paisley Park Early Learning Centres
“Biggest thing for us is a check on the realignment of what we’re doing compared to what the market requirements and needs. Making sure that what we’re doing, we’re doing well.”
Matt Pease
Sanctuary Early Learning
“Key takeaway is that no insight or no information is too much information and so finding ways to get better real-time insight is going to be critical for us going forward.”
Warren Jacobson
Camp Australia
“The depth of information shared really changed our perspective. We still feel like we didn’t really know what our consumers really wanted so that was really insightful.”
Anjali Rauniyar
Little Assets Early Learning
“Impressed by seeing the various opportunities between different levelness of people and seeing how important ongoing communication is from Day 1 and how we streamline those communication to make them more effective.”
John Proctor
South Hills Nursery
“Key takeaway for me is definitely about ease and making it as seamless as possible for the parents.”
Chess Rau
Monkey Puzzle Day Nurseries
“Key takeaway was all about the Customer Personas. Really insightful to understand them. How they work, how they want to view what their children are doing everyday which is really beneficial.”
George Heath
Super Camps
“You realise the power of data, particularly in our sector where care and service is our bread and butter and I think learning how we can better service our customers and our staff and using data to inform the decisions you’re making is really key.”
Lewis Wale
Tammies Childcare

See Why Childcare Leaders Attend

The opportunity in 2026 is not simply “doing more marketing.” It’s aligning positioning, acquisition journeys, and service design to what families are actually prioritising especially under heightened due diligence and switching intent.

Secure Your Spot Now!

See What Awaits — Snapshots from Around the Globe

Explore highlights from our recent Childcare Insights events.

Event details