CX and EX Archives - Resonate Solutions

A Holistic Approach to Experience: Why CX and EX are equally important.

May 31, 2018 by Resonate

Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together …

CX Bites

May 16, 2018 by Resonate

We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us …

4 Ways You Can Create a Feedback Culture In Your Company

October 21, 2022February 26, 2018 by Resonate

So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.

CX and EX

A Holistic Approach to Experience: Why CX and EX are equally important.

CX Bites

4 Ways You Can Create a Feedback Culture In Your Company

Improve In-Store Sales With An Omni-Channel Retail Approach

Customer Purchase: When Do Customers Make an Impulse Buy?

Top Causes of In-Store Churn and How to Prevent Them

In-store Shopping Experience: Why Customers Keep Coming Back