Customer Experience | CX Tips | General

CX Bites

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We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us for the journey.

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Customer Experience | General

Happy Call Center Agents Looking at Camera
Alvier Marqueses

Customer Service vs. Customer Experience: What’s the difference?

Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can ...
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Customer Experience | CX Tips | Voice of the Customer

Alvier Marqueses

Customer Feedback: A Comprehensive Guide

Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to collect it, analyze it, and use it to build a business your customers love.
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Customer Experience | CX Tips

Alvier Marqueses

Customer Relationship Management (CRM) vs. Customer Experience Management (CEM/CXM)

Ever felt like you and your business are on different planets when it comes to your customers? You’re trying your ...
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