CX Stories Archives - Resonate Solutions

How a Coffee Shop Had Me, Lost Me and Got Me Back Again: A lesson in Customer Centricity, Loyalty and the Importance of a Name.

September 4, 2023May 30, 2018 by Resonate

As with the majority of Sydney workers, I start my day with a coffee. Most days, my cup and I …

There Are No Rules, And Other CX Lessons Learnt Through The Morning Commute.

April 12, 2018 by Shivendra Patrabansh

What makes a good experience? It is said that by 2020, customer experience will overtake price and product as a …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.

CX Stories

How a Coffee Shop Had Me, Lost Me and Got Me Back Again: A lesson in Customer Centricity, Loyalty and the Importance of a Name.

There Are No Rules, And Other CX Lessons Learnt Through The Morning Commute.

Improve In-Store Sales With An Omni-Channel Retail Approach

Customer Purchase: When Do Customers Make an Impulse Buy?

Top Causes of In-Store Churn and How to Prevent Them

In-store Shopping Experience: Why Customers Keep Coming Back