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Childcare Customer Experience Opportunities 2026 | Australia

Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.

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What the Best in the Industry Say About This Report

  • “Key takeaways were how important it is to measure the customer experience in real-time.”
    Chris Fischer
    Paisley Park Early Learning Centres
  • “Biggest thing for us is a check on the realignment of what we’re doing compared to what the market requirements and needs. Making sure that what we’re doing, we’re doing well.”
    Matt Pease
    Sanctuary Early Learning
  • “Key takeaway is that no insight or no information is too much information and so finding ways to get better real-time insight is going to be critical for us going forward.”
    Warren Jacobson
    Camp Australia
  • “The depth of information shared really changed our perspective. We still feel like we didn’t really know what our consumers really wanted so that was really insightful.”
    Anjali Rauniyar
    Little Assets Early Learning
See why this report is trending with EDUCATORS

Childcare Customer Experience Trends & Insights Event Highlights 2026 | Australia

Watch the highlights during the unveiling of the never-before-seen insights from the 2026 Childcare Customer Opportunities Market Research Report.

This event was attended by the retail industry’s biggest players in Australia, hosted by CEO Mita Bedi.

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Key Opportunities Emerging Across Childcare in 2026

Resonate CX brings together Australia’s childcare decision-makers for a private first look at the customer insights shaping 2026. Our 4th Annual Childcare Customer Opportunities Market Report uncovers what families are really telling providers, highlighting hidden opportunities, emerging risks, and the experience gaps that will define the year ahead.

This Exclusive Insight Report Will Cover:

  • Churn: early signals, intent to switch, and what keeps families staying 
  • Acquisition: how families shortlist centres today (search, reviews, recommendations)
  • Conversion: what improves tour-to-enrolment (before, during and after the tour)
  • Safety and trust: what builds confidence, and what triggers switching
  • Year-on-year shifts: what’s changing from 2025 to 2026, with a childcare vs OSHC view

Unlock Exclusive Benefits

  • Early Access to 2026 Childcare Customer Insights – Be among the first to explore the findings from Resonate CX’s 5th Annual Childcare Customer Opportunities Market Report, with clear visibility into emerging expectations, risks, and growth opportunities for the year ahead.
  • Practical Takeaways You Can Act on Immediately – Go beyond theory with real-world examples and clear recommendations, helping you translate customer feedback into concrete actions across operations, experience, and engagement.
  • Industry Perspective You Won’t Get Elsewhere – Gain a broader view of how families are thinking, feeling, and deciding (benchmarked across the childcare and out-of-school-care sector) so you can confidently prioritise what matters most.
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Moments from This Year’s Event

Mita Bedi
MEET YOUR HOST

Mita Bedi

CEO & Co-Founder, Resonate CX | Childcare Industry Keynote Speaker 

Mita Bedi is one of the most recognized voices in childcare customer experience globally. She has hosted 20+ executive childcare events across Australia, New Zealand, and the UK — speaking to 1,200+ childcare leaders live.

She delivered 30+ keynotes in 2025 alone, including the Early Childhood Council National Conference, the Busy Bees CX Annual Conference, and the Guardian Childcare & Education Network.

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Recognised for CX Excellence: Fall 2026 

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