Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
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Blogs
- Childcare/Nurseries & Education
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- Customer Experience
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- Net Promoter Score
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- Voice of the Customer
Complete Guide to NPS Benchmarking for Multi-site Childcare Providers
By Alvier Marqueses• 24 June 2026Centre maturity, demographic mix, enrolment cohort age, and response rate all distort direct NPS comparison across a childcare network. Here is the peer-group benchmarking framework that controls for all four. -
Blogs
- Customer Experience
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- Real Estate
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- Voice of the Customer
Tenant Retention Strategies for Asset Managers and Site Teams
By Aryne Monton• 23 June 2026Discover how coworking operators use VoC benchmark in improving member experience, reducing churn, and building communities that drive retention. -
Blogs
- Customer Experience
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- Voice of the Customer
Why Improving Customer Experience across the Entire Journey Is Important to Boost Organisational Performance
By Alvier Marqueses• 22 June 2026Improving customer experience across that helps boost retention, reduce churn, and drive growth by focusing on the moments that matter most. -
Blogs
- Technology
Your NPS Dashboard Looks Great. So Why Isn’t Anyone Acting on It?
By Neha Pal• 19 June 2026Sales data tells you what sold, not what customers wish you stocked or why they left empty-handed. Learn how to use experience data to sharpen management decisions. -
Blogs
- Customer Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
How to Improve Voice of the Customer Programme for Seasonal Retailers
By Alvier Marqueses• 18 June 2026Learn how to improve the voice of customers for seasonal retail: strategies to capture feedback and turning insights into actionable improvements. -
Blogs
- Childcare/Nurseries & Education
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- Customer Experience
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- CX Insights
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- Feedback Management
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- Voice of the Customer
Parent Satisfaction Survey Questions for Childcare Insights
By Aryne Monton• 17 June 2026Learn how to craft parent satisfaction survey questions that deliver actionable insights, improve retention, and surface strengths and weaknesses in childcare centres. -
Blogs
- Technology
SurveyMonkey Wants You to Migrate to Enterprise. Here’s What That Actually Means for Your Salesforce Setup.
By Neha Pal• 16 June 2026Sales data tells you what sold, not what customers wish you stocked or why they left empty-handed. Learn how to use experience data to sharpen management decisions. -
Blogs
- Customer Experience
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- Feedback Management
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- General
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- Voice of the Customer
Inner Loop vs. Outer Loop in Voice of Customer Programs
By Alvier Marqueses• 15 June 2026Discover how to build a mature Voice of Customer (VoC) strategy by combining the Inner Loop and Outer Loop. Understand how one focuses on immediate customer issues and the other... -
Blogs
- Customer Experience
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- Feedback Management
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- Real Estate
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- Voice of the Customer
VoC Action Plan To Improve Property Sales Conversion
By Aryne Monton• 12 June 2026Discover how a voice of the customer action plan can capture real-time buyer insights, improve conversion rates, and shorten property sales cycles.
