Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 230 results
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Blog
Customer Experience in Banking and Financial Services: How to Manage and Improve CX Delivery
By Alvier Marqueses • March 18, 2026Customer experience in banking is no longer just a differentiator — it’s a retention imperative. Here’s what financial services organisations need to fix, build, and measure to stay ahead. -
Blog
8 Proven Ways A Great Customer Experience Impacts Business Growth
By Alvier Marqueses • March 16, 2026Discover how a great customer experience impacts business growth by enhancing loyalty, increasing lifetime value, and fostering referrals. -
Blog
The Evolution of Customer Experience: CX History From Transactional to Transformational
By Alvier Marqueses • March 13, 2026Customer experience (CX) refers to the totality of interactions and perceptions a customer has with a company throughout their journey, from the first point of contact to post-purchase services. -
Blog
Customer Experience in Healthcare: What It Is and How to Improve It
By Aryne Monton • March 12, 2026Everything healthcare CX leaders need to know about measuring, improving, and acting on patient experience. -
Blog
The Definitive Guide to Choosing the Right CXM Software
By Alvier Marqueses • March 9, 2026Choosing the right CXM software requires strategy. Follow this definitive guide to define CX goals, vet integration needs, and select a vendor for a long-term strategic partnership. -
Blog
Customer Experience Data Integration: Connecting Feedback to Action
By Alvier Marqueses • March 6, 2026Unify customer experience data across every touchpoint to eliminate silos, accelerate response, and turn real-time feedback into automated actions. -
Blog
4 Components of a Successful Customer Experience Strategy in Business
By Aryne Monton • March 4, 2026Learn how the 4 core components of customer experience strategy: People, Process, Product, and Perception can increase retention by 5% and significantly boost business profits. -
Blog
How to Rebuild Trust After a Bad Customer Experience
By Alvier Marqueses • March 2, 2026A bad customer experience doesn’t have to be the end. This guide shows businesses how to recover from a service mistake, rebuild customer trust, and even strengthen loyalty through effective… -
Blog
Why Technology in CX Fails Without Human Insight
By Aryne Monton • February 27, 2026CX technology challenges arise when organisations prioritise tools over alignment. Learn why human insight, employee empowerment, and operational clarity must come before automation to deliver real customer experience ROI.
